Urgent and Emergency Care Clinician - Clinical Delivery - (UECC)

Job description

Job responsibilities

Further development will be offered once you have completed your initial training followed by a period of skill consolidation.

Once this period of consolidation is complete, the post holder will be required to develop additional skills to meet the needs of the service. These additional skills will include providing clinical advice to both clinical and non-clinical colleagues, supporting staff who are returning to practice or are new and require mentorship as well as other specialist skills such as managing the clinical queue and referring calls onto partner organisations who provide Clinical Assessment Services on behalf of NWAS. It is a requirement of the role that these additional skills are completed in a timely manner to ensure that patients get access to the right care, at the right time, in the right place; every time.

The post holder will work within our Integrated Contact Centres (ICC) based across the North West. As a UECC you will be responsible for the remote assessment of patients whilst ensuring the delivery of excellent patient care through the continuous achievement of high clinical standards.

We havea number of support sessions planned to enable prospective applicants to ask any questions they may have regarding the role prior to applying. The sessions will also include Information, Advice and Guidance around the recruitment process and how to write an effective application. Please complete the below form and a member of the team will forward the Teams link onto you.

https://forms.office.com/e/3B43EFCECh

Training for this role is on a full-time basis and lasts between 6 and 8 weeks. The classroom element of the training is Monday to Friday 08:00-16:00 for 2 weeks, with mentorship taking place working shifts with experienced staff taking live calls. Candidates must ensure that they are able to commit to this training IN FULL, as no annual leave can be taken whilst in training.

Training courses are currently planned throughout 2025 at venues across the North West. Specific dates will be discussed with successful candidates once any offer of employment is made.

Person Specification

Skills/Competencies

Essential

• Ability to effectively work as a team
• Good organisational skills
• Excellent verbal and written communication skills
• IT literate with good keyboard skills
• Required to use a VDU for periods during the working day
• Able to undertake prolonged concentration

Qualification and Knowledge

Essential

• Registered Paramedic or Adult Nurse - member of the Health Professions Council (HPC) or member of the Nursing & Midwifery Council (UK) (NMC)
• Completion of Newly Qualified Period

Experience

Essential

• Appropriate post registration clinical experience in a face to face primary or acute care setting, emergency department or pre-hospital role OR evidence of credible experience in a previous role

Values and behaviours

Essential

• Flexibility of working hours and location

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Bolton, Carlisle and Liverpool

Cumbria

CA1 2NS

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)