PTS Team Leader

North West Ambulance Service NHS Trust

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Job summary

Join Our Team at North West Ambulance Service - Patient Transport Services Team Leader

Are you an experienced and compassionate leader looking for a rewarding career in healthcare? NorthWest Ambulance Service (NWAS) is seeking a Patient Transport Services (PTS) Team Leaders to lead adedicated team in providing high-quality patient transport services across the region.About the Role: As a Team Leader within our PTS department, you will be responsible for leading,supervising and supporting a team of patient transport staU, ensuring that patients are transported safely,promptly, and with the utmost care. You will play a pivotal role in maintaining the high standards of patientcare and operational eUiciency, while managing day-to-day activities and ensuring compliance withrelevant policies and procedures.

Main duties of the job

Key Responsibilities:Lead and supervise a team of patient transport staff at multiple sites, offering guidance and support in their day-to-day duties.
Ensure the safe and timely transport of patients to and from medical appointments, following all safety protocols.
Monitor performance, maximise efficiency provide feedback, coaching, and development opportunities for team members.
Maintain effective communication with patients, colleagues, and other healthcare professionals.
Ensure compliance with all relevant legislative, regulatory, and organisational policies and procedures.
Help manage and optimise resources, including vehicles and equipment.

What We're Looking For:Proven leadership and supervisory experience, ideally in a healthcare or patient transport setting.

Strong communication and interpersonal skills, with the ability to manage and motivate a team.
A compassionate, patient-centred approach to care.
Able to demonstrate compassionate leadership
Ability to remain calm under pressure and solve problems effectively.
A full, clean driving licence (D1 category preferred).
Flexibility and willingness to work a variety of shifts.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

28 February 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-4597-LR

Job locations

Greater Manchester, Anfield, Burscough, Skelmersdale, Accrington

Manchester

M45 6AQ

Job description

Job responsibilities

Why Join Us?

Opportunities for career development and training.
A supportive and inclusive working environment.
The chance to make a real difference in the lives of our patients and their families

If you are passionate about leading a team that provides essential patient transport services, we would loveto hear from you. Join us and be part of a vital service that helps people in our community

Job description

Job responsibilities

Why Join Us?

Opportunities for career development and training.
A supportive and inclusive working environment.
The chance to make a real difference in the lives of our patients and their families

If you are passionate about leading a team that provides essential patient transport services, we would loveto hear from you. Join us and be part of a vital service that helps people in our community

Person Specification

Qualification / Education

Essential

Have or be working towards a Management or Supervisory qualification. CMI level 2 NVQ 3
Literacy and numeracy to standards equivalent to GSCE level
Full driving licence

Skills / Abilities

Essential

Leadership abilities
Excellent verbal and written communication skills
Team working, ability to influence and motivate colleagues to work efficiently
Problem solving skills
Ability to work independently on own initiative.
Planning and organisation skills
Ability to work under pressure
Self motivated
Flexible and adaptable
Good attendance and disciplinary record
Flexibility of working / practice
Smart professional appearance
Trustworthy, respected, have integrity
Administration skills

Knowledge / Experience

Essential

Experience of managing staff
Experience of dealing with difficult situations where tact and diplomacy are required
Basic computer skills and an understanding of the reporting systems within NWAS
Knowledge of NWAS policies and procedures
A full understanding of the role and responsibilities of PTS staff

Desirable

Knowledge of managing a controlled budget

Person Specification

Qualification / Education

Essential

Have or be working towards a Management or Supervisory qualification. CMI level 2 NVQ 3
Literacy and numeracy to standards equivalent to GSCE level
Full driving licence

Skills / Abilities

Essential

Leadership abilities
Excellent verbal and written communication skills
Team working, ability to influence and motivate colleagues to work efficiently
Problem solving skills
Ability to work independently on own initiative.
Planning and organisation skills
Ability to work under pressure
Self motivated
Flexible and adaptable
Good attendance and disciplinary record
Flexibility of working / practice
Smart professional appearance
Trustworthy, respected, have integrity
Administration skills

Knowledge / Experience

Essential

Experience of managing staff
Experience of dealing with difficult situations where tact and diplomacy are required
Basic computer skills and an understanding of the reporting systems within NWAS
Knowledge of NWAS policies and procedures
A full understanding of the role and responsibilities of PTS staff

Desirable

Knowledge of managing a controlled budget

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.