Job summary
As the final stage of the leadership review nears completion, we are very excited to welcome applications for the new Duty Officer role. This role is a vital component of our new leadership structure. Applications are invited from compassionate and inclusive paramedics with the vision and drive to take the next step on their career and embark on this opportunity to provide our 24/7 Operational Command Response.
The Duty Officer will assume 'on the day' responsibility for fleet & resource management within their area, dealing with any issues that arise during their rostered duty. Duty Officers will be fully trained to NARU Operational Commander level and provide a 24/7 Operational Command response throughout the whole footprint of the trust.
Main duties of the job
Duty Officer
Duty Officers will play a key role in the day-to-day management of hospital delays as part of their operational function, acting as a single point of contact for operational issues during their shift - assisting ICCs and local management teams to resolve issues.
Out of hours they will provide operational leadership within the areas, resolving staffing, vehicle, and estates issues. During the out of hours period the Duty Officers have a responsibility for all operational staff on duty, including PTS.
They will also support the ICC Colleagues in resolving operational issues.
Postholders will also have responsibility for the health and wellbeing of staff during their shift, responding to welfare and support needs. They will respond to requests for assistance from crews and complete initial fact-finding investigations around on shift issues. The Duty Officers will be qualified commanders and provide a first line response to complex and major incidents providing 24/7 cover throughout the trust.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please refer to the attached Job Description for further details, please ensure you have read and understood the detailed job description of person specification before apply.
Assessments will take place W/C 03/02/25 with professional discussions to follow for those who are successful.
Job description
Job responsibilities
Please refer to the attached Job Description for further details, please ensure you have read and understood the detailed job description of person specification before apply.
Assessments will take place W/C 03/02/25 with professional discussions to follow for those who are successful.
Person Specification
Qualifications and Knowledge
Essential
- HCPC registered Paramedic working to full scope of autonomous practice.
- Educated to degree level or relevant professional experience
- Full UK driving licence, with C1.
- Appropriate emergency driving qualification
- Operational Commander training or willing to work towards.
- Working knowledge of the Civil Contingencies Act, Emergency Preparedness guidance, and Emergency Response and Recovery guidance
Skills / Competencies
Essential
- Knowledge of operational leadership and operational command in the Pre-hospital setting and able to demonstrate credibility.
- Expert communication skills
- Leadership skills
- Evidence of relevant commander CPD
- Appreciation of NARU command standards and guidance.
- Ability to work effectively as part of a team delivering clinical care.
- Ability to work collaboratively with other health professionals and blue light partners.
- Demonstrable compassionate and inclusive leadership.
- Experience in the application of HR processes.
Experience
Essential
- Demonstrable experience working within a operational leadership setting with experience of supervising staff on duty.
- Experience of working alongside other emergency services at complex/ major incidents.
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best - professional and adaptable and takes pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone.
Person Specification
Qualifications and Knowledge
Essential
- HCPC registered Paramedic working to full scope of autonomous practice.
- Educated to degree level or relevant professional experience
- Full UK driving licence, with C1.
- Appropriate emergency driving qualification
- Operational Commander training or willing to work towards.
- Working knowledge of the Civil Contingencies Act, Emergency Preparedness guidance, and Emergency Response and Recovery guidance
Skills / Competencies
Essential
- Knowledge of operational leadership and operational command in the Pre-hospital setting and able to demonstrate credibility.
- Expert communication skills
- Leadership skills
- Evidence of relevant commander CPD
- Appreciation of NARU command standards and guidance.
- Ability to work effectively as part of a team delivering clinical care.
- Ability to work collaboratively with other health professionals and blue light partners.
- Demonstrable compassionate and inclusive leadership.
- Experience in the application of HR processes.
Experience
Essential
- Demonstrable experience working within a operational leadership setting with experience of supervising staff on duty.
- Experience of working alongside other emergency services at complex/ major incidents.
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best - professional and adaptable and takes pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
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