Job summary
This is a short-term opportunity to join an award-winning team working across the NHS and blue light services. The successful individual must be able to commence work by mid-December 2024.
Main duties of the job
We are looking for an enthusiastic, experienced and committed professional with excellent communication skills to help us improve relationships with underrepresented communities. The role will specifically help to increase feedback from diverse communities on their experience of using ambulance services as well as increasing our awareness and understanding of cultural issues and potential barriers.
We provide 24/7 urgent and emergency care for people across the North West as well as the NHS 111 service and patient transport. You will be joining a friendly and busy team at the North West Ambulance Service NHS Trust, based at our Ladybridge headquarters in Bolton. We benefit from a hybrid working arrangement, working both in the office and at home. This is a band 7 role, working 37.5 hours a week, currently funded until 31st March 2025.
Working with the Head of Communications and Engagement and the Patient Engagement Team you will be responsible for co-ordinating our approach to our accessibility, equality, diversity and inclusion priorities and improving the experience of care and services for patients and service users.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
To ensure that we invest in developing a nurturing, positive and thriving culture, it is important to us to recruit leaders who demonstrate the right behaviours. As part of this recruitment process, if you are successfully shortlisted you will be invited to take part in a Be Think Do assessment. This may include completion of a psychometric assessment and/or completion of group and individual activities, followed by an interview (this will be confirmed if you are shortlisted).
The closing date for this position is 20th November 2024 (may be earlier depending on interest).
Interviews and associated recruitment activities for this position will be held the week commencing 25th November 2024.
Job description
Job responsibilities
To ensure that we invest in developing a nurturing, positive and thriving culture, it is important to us to recruit leaders who demonstrate the right behaviours. As part of this recruitment process, if you are successfully shortlisted you will be invited to take part in a Be Think Do assessment. This may include completion of a psychometric assessment and/or completion of group and individual activities, followed by an interview (this will be confirmed if you are shortlisted).
The closing date for this position is 20th November 2024 (may be earlier depending on interest).
Interviews and associated recruitment activities for this position will be held the week commencing 25th November 2024.
Person Specification
Qualification and knowledge
Essential
- Masters in relevant subject or equivalent experience gained in a relevant role
- Specialist qualification in equality and/or human rights or equivalent experience gained in a relevant role
- Knowledge of the NHS standards and governance requirements in relation to equality and diversity
Skills / competencies
Essential
- Exhibits drive and enthusiasm for change and improvement
- Demonstrates initiative and innovation in ideas presented
- Demonstrates integrity and credibility
- Able to engage clinical and non-clinical staff in order to promote and embed a culture that welcomes patient feedback and diversity
- Able to engage with small and large groups utilising excellent interpersonal skills
- Excellent time management and prioritisation skills
- Ability to work effectively in a complex and changing environment
- Advanced IT skills, using MS Office
- Demonstrable compassionate and inclusive leadership
- Excellent understanding of equality legislative framework
- Advanced written and verbal communication
Experience
Essential
- Experience of engaging with under represented patients/groups
- Experience of delivering actions and reaching targets through other people for whom not directly responsible
- Experience of working strategically in relation to access to services in a complex environment
- Experience of advising at a senior level on relevant legislative requirements
- Experience of working collaboratively with key stakeholders, including patients and carers
- Experience of line management responsibilities
- Experience of producing engagement plans, presentations and
Other relevant requirements
Essential
- Able to work flexibly to ensure the requirements of the role are fulfilled
- Able to travel across the north West to engagement events and activities as required
Values and behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Person Specification
Qualification and knowledge
Essential
- Masters in relevant subject or equivalent experience gained in a relevant role
- Specialist qualification in equality and/or human rights or equivalent experience gained in a relevant role
- Knowledge of the NHS standards and governance requirements in relation to equality and diversity
Skills / competencies
Essential
- Exhibits drive and enthusiasm for change and improvement
- Demonstrates initiative and innovation in ideas presented
- Demonstrates integrity and credibility
- Able to engage clinical and non-clinical staff in order to promote and embed a culture that welcomes patient feedback and diversity
- Able to engage with small and large groups utilising excellent interpersonal skills
- Excellent time management and prioritisation skills
- Ability to work effectively in a complex and changing environment
- Advanced IT skills, using MS Office
- Demonstrable compassionate and inclusive leadership
- Excellent understanding of equality legislative framework
- Advanced written and verbal communication
Experience
Essential
- Experience of engaging with under represented patients/groups
- Experience of delivering actions and reaching targets through other people for whom not directly responsible
- Experience of working strategically in relation to access to services in a complex environment
- Experience of advising at a senior level on relevant legislative requirements
- Experience of working collaboratively with key stakeholders, including patients and carers
- Experience of line management responsibilities
- Experience of producing engagement plans, presentations and
Other relevant requirements
Essential
- Able to work flexibly to ensure the requirements of the role are fulfilled
- Able to travel across the north West to engagement events and activities as required
Values and behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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