Job summary
This role provides a high level, professional and confidential executive support function to the Director of Integrated Contact Centres, ensuring they are fully briefed and prepared for their respective activities in order to deliver their part of the corporate agenda as well as their responsibilities in respect of the NHS and any relationships or activities they may participate in across a local; regional or national footprint.
Main duties of the job
Outstanding interpersonal skills with a high degree of discretion and sensitivity are needed to interact with a range of people within the Trust at all management levels across all functions of the business and outside the Trust. Your level of business knowledge will enable you to make informed decisions in the absence of the Director.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure that you have fully read the job description and person specification before applying for this role.
Job description
Job responsibilities
Please ensure that you have fully read the job description and person specification before applying for this role.
Person Specification
Qualifications
Essential
- Degree level qualification and/or equivalent experience in business administration
- ECDL
Knowledge
Essential
- Knowledge of information needs at Board Director level
- Knowledge of health economy structures and responsibilities to facilitate effective liaison
Experience
Essential
- Significant experience working in a similar role
- Experience in preparing reports and action plans
- Demonstrable experience of dealing with matters of a highly sensitive and confidential nature
- Proven experience of servicing Director level meetings and producing minutes to a high standard of accuracy within a short timescale
- Proven experience in managing office systems
Skills and Abilities
Essential
- Ability to plan and organise work independently to support senior officers workload and achieve deadlines
- Ability to analyse a wide range of complex information and summarise accordingly
- Forward-looking thinker who actively seeks opportunities and proposes solutions to bring new approaches to old problems
- Proficient use of MS Word, MS Excel, MS Powerpoint, e-mail and internet applications
- Takes initiative and consistently drives for high quality service delivery
- The ability to act with discretion and understand the need for confidentiality
- The ability to prioritise and balance a range of competing tasks and deliver within required timescales
- Excellent communication skills, both written and oral
- Ability to produce accurate, high quality reports, minutes, presentations, briefings requiring attention to detail at all times
Work Related Circumstances
Essential
- Expected to work independently or collaboratively, as required, to deliver agreed outcomes
- Expected to be able to frequently concentrate for prolonged periods of time to deliver required tasks
- Required to spend sustained periods sitting at a desk
- Ability to work flexibly with occasional need to work unsocial hours
- Ability to act as an ambassador for the organisation
Person Specification
Qualifications
Essential
- Degree level qualification and/or equivalent experience in business administration
- ECDL
Knowledge
Essential
- Knowledge of information needs at Board Director level
- Knowledge of health economy structures and responsibilities to facilitate effective liaison
Experience
Essential
- Significant experience working in a similar role
- Experience in preparing reports and action plans
- Demonstrable experience of dealing with matters of a highly sensitive and confidential nature
- Proven experience of servicing Director level meetings and producing minutes to a high standard of accuracy within a short timescale
- Proven experience in managing office systems
Skills and Abilities
Essential
- Ability to plan and organise work independently to support senior officers workload and achieve deadlines
- Ability to analyse a wide range of complex information and summarise accordingly
- Forward-looking thinker who actively seeks opportunities and proposes solutions to bring new approaches to old problems
- Proficient use of MS Word, MS Excel, MS Powerpoint, e-mail and internet applications
- Takes initiative and consistently drives for high quality service delivery
- The ability to act with discretion and understand the need for confidentiality
- The ability to prioritise and balance a range of competing tasks and deliver within required timescales
- Excellent communication skills, both written and oral
- Ability to produce accurate, high quality reports, minutes, presentations, briefings requiring attention to detail at all times
Work Related Circumstances
Essential
- Expected to work independently or collaboratively, as required, to deliver agreed outcomes
- Expected to be able to frequently concentrate for prolonged periods of time to deliver required tasks
- Required to spend sustained periods sitting at a desk
- Ability to work flexibly with occasional need to work unsocial hours
- Ability to act as an ambassador for the organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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