North West Ambulance Service NHS Trust

PTS Controller

This job is now closed

Job summary

Band 4 - Full Time rostered shift patterns - covering 365 days

Vacancies at:

Broughton PTS Control, Preston
Estuary Point PTS Control, Liverpool
Oldham PTS Control, Oldham

Opportunities have arisen for the position of a PTS Dispatcher / Planner within the North West Ambulance Patient Transport Service based in their PTS Control Room's in Preston, Liverpool and Oldham.

We are looking for dynamic individuals who work well within a team, have excellent listening, communication, and customer service skills, and thrive in a fast moving and at times, challenging environment. You must be able to demonstrate an understanding and empathetic nature to deliver the high standard of patient care expected from NWAS.

You must be able to work to performance targets and be productive whilst always remaining consistent and professional. Change and innovation is a big part of PTS and it is essential that you can adapt to change and embrace development and opportunities.

Main duties of the job

The successful candidates will be responsible for allocating and planning patient journeys in a non-emergency situation, but within the guidelines of the PTS contract. Due to the fast paced nature of this role you will be expected to be able to integrate into an established, fast, dynamic team, whilst also being able to work unsupervised after training. It is essential that the candidate is I.T. literate, has excellent communication skills, can think logically as well as imaginatively, are a good problem solver and can work well under pressure.

The relevant training will be offered to the successful candidates.

Interested candidates are invited to apply outlining any relevant experience and qualities required for this role.

NWAS is an inclusive employer and welcomes applications from all underrepresented groups to ensure our workforce reflects the diversity of the communities we serve.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

12 July 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-4373

Job locations

Trust wide

CH2 1UL

Job description

Job responsibilities

Please ensure that you have read the full Job Description and Person Specification before applying for this role.

Job description

Job responsibilities

Please ensure that you have read the full Job Description and Person Specification before applying for this role.

Person Specification

Qualifications and Knowledge

Essential

5 GCSE or equivalent (one of which must be English)

Experience

Essential

Experience in a customer focused environment

Skills / Competencies

Essential

Excellent keyboard /data entry skills
Touch typist
Competent and confident user of computer based information systems I,e, Microsoft 365 and databases
Demonstrate excellent verbal and written skills
Demonstrate effective listening, analytical and decision making skills
Ability to deal with queries from stakeholders in a tactful and appropriate manner in stressful situations
Ability to work as part of a team
Ability to work using own initiative and without supervision seeking guidance and support only when required
Self motivated
Maintaining and understanding client confidentiality
Excellent interpersonal skills: professional and non-judgemental at all times
Able to cope under pressure and deal tactfully with difficult situations
Demonstrable evidence of empathy and social understanding
Commitment to punctuality, flexible shift work and understanding a 365 day/24 hour rostering
Ability to adapt and embrace change
Evidence excellent customer service skills

Values and Behaviours

Essential

Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.

Values and Behaviours

Essential

Being at our best - professional and adaptable and takes pride in work.
Making a difference - act with compassion, kindness and integrity towards everyone.

Person Specification

Qualifications and Knowledge

Essential

5 GCSE or equivalent (one of which must be English)

Experience

Essential

Experience in a customer focused environment

Skills / Competencies

Essential

Excellent keyboard /data entry skills
Touch typist
Competent and confident user of computer based information systems I,e, Microsoft 365 and databases
Demonstrate excellent verbal and written skills
Demonstrate effective listening, analytical and decision making skills
Ability to deal with queries from stakeholders in a tactful and appropriate manner in stressful situations
Ability to work as part of a team
Ability to work using own initiative and without supervision seeking guidance and support only when required
Self motivated
Maintaining and understanding client confidentiality
Excellent interpersonal skills: professional and non-judgemental at all times
Able to cope under pressure and deal tactfully with difficult situations
Demonstrable evidence of empathy and social understanding
Commitment to punctuality, flexible shift work and understanding a 365 day/24 hour rostering
Ability to adapt and embrace change
Evidence excellent customer service skills

Values and Behaviours

Essential

Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.

Values and Behaviours

Essential

Being at our best - professional and adaptable and takes pride in work.
Making a difference - act with compassion, kindness and integrity towards everyone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Trust wide

CH2 1UL

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Trust wide

CH2 1UL

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)