Non Clinical Navigator - Urgent Care
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Job summary
FIXED TERM POSITION - 31 March 2025 (with a view to become permanent)
Are you looking for a career development opportunity within the Health Care Sector? Are you passionate about working in a team and helping others?
Do you have effective communication skills and excellent attention to detail?
The Northwest Ambulance Service (NWAS) NHS Trust is looking for non-clinical staff to provide a support system within our organisation based at our Emergency Control Centres.
Main duties of the job
Clinical Hub Navigator/Operator
The successful applicant will be responsible for managing inbound telephone calls and ensuring the calls are directed to appropriate services. Working closely with our team of clinical staff including Paramedics, registered Nurses, Pharmacists and Mental Health Nurses. The post holder will answer inbound calls from NWAS Operational crews who may request advice from a Senior Clinician based within the Clinical Hub, contact contracted taxi companies to arrange alternative transport for patients or even provide information for NWAS crews regarding contact details for alternative pathways to provide more suitable care for the patient to avoid hospital admissions.
Applicants must have excellent communication skills and the ability to multitask between a range of activities. Call Centre experience is desirable but not essential as full training will be provided to fulfil the role. This position will provide an opportunity to assist in changing the way our service is delivered. These posts will be based at our Emergency Operations Centre in Manchester. The team operates on a 24hr basis 365 days a year, any successful candidate would be expected to follow a rolling rota to maintain optimal cover.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Details
Date posted
11 June 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year per annum pro rata
Contract
Fixed term
Duration
9 months
Working pattern
Full-time
Reference number
242-4324
Job locations
10 Urgent Care Team S2
Parkway
Manchester
M14 7LU
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
10 Urgent Care Team S2
Parkway
Manchester
M14 7LU
Employer's website
https://www.nwas.nhs.uk/ (Opens in a new tab)
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Employer contact details
For questions about the job, contact:
Supporting documents
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