Job summary
An exciting opportunity has arisen to join a new team that is being established in Resilience which is responsible for Command and Resilience training across the Trust.
The successful applicant will be employed as the Command & Resilience Education Compliance officer, which will require them to maintain and own the Trust Training Needs Analysis records, which will cover all levels of command, as well as NILOs, EOC Managers, Medical Advisors, On Call Loggists and Executives.
Main duties of the job
They will work closely with the Head of Command & Resilience Training and the Educators to provide opportunities for all commanders to attend mandated and desirable courses and wider training requirements, as required under National Occupational Standards. This will include producing audit, analyses and quality assurance reports that will be presented to internal and external boards.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure that you have read the full Job Description and Person Specification before applying for this role.
Interviews to be held W/C 04/12/2023.
Job description
Job responsibilities
Please ensure that you have read the full Job Description and Person Specification before applying for this role.
Interviews to be held W/C 04/12/2023.
Person Specification
Skills / Competencies
Essential
- Able to demonstrate an understanding of the Trusts command and control procedures and National Occupational Standards (NOS).
- Ability to develop effective working relationships, communicating effectively and demonstrating professional credibility with colleagues at all levels.
- Ability to identify problems and propose creative and practical solutions in difficult situations where there are different stakeholder needs.
- Time-management skills to prioritise conflicting workload demands of self and team including the ability to multi-task.
- Good influencing and persuasive skills with the ability to communicate in a calm and professional manner in stressful situations.
- Ability to produce, analyse and interpret reports.
- Sound analytical reasoning, effective decision making and an ability to identify and manage risks.
- Effective planning and organisational skills across a wide range of activities and situations.
- Ability to communicate effectively, verbally and in writing, to differing audiences.
- Ability to be able to negotiate, motivational, persuasive skills.
- Competent in Microsoft applications including Word, Outlook, Excel and PowerPoint.
- IT literate with an aptitude for learning specialist systems such as Learning Management Systems and Virtual Learning Environments.
- Competent in the use of OLM reporting and ESR system analysis.
- Able to travel throughout North West Ambulance Service.
- Qualified loggist or accept to work towards.
- Experience of project management
Qualifications and Knowledge
Essential
- Diploma in EPRR, and/or significant experience in EPRR.
- Working towards a degree in EPRR.
- Educated to GCSE standard or equivalent (e.g. 5 GCSEs grade A - C including Maths and English).
- Evidence of understanding the complexity of managing the delivery of initiatives through specialist project management training programme or experience.
- Understanding of regulatory and legislative training requirements for NHS commander cohort, NILOs and Medical Advisors.
- Extensive depth of knowledge and experience with National Occupational Standards (NOS).
- Evidence of Continuing Professional Development.
Experience
Essential
- Experience of co-ordinating work rotas.
- Significant experience of developing administrative systems and processes.
- Development of quality assurance systems (TNA).
- Experience of collating, using and managing information to determine priorities.
- Experience of having delivered high standards of analysis and evaluating feedback.
- Track record of successfully achieving performance targets.
- Experience of working with teams and stakeholders to improve systems and processes.
- Experience of project support.
Values and Behaviours
Essential
- Positive and enthusiastic 'can do' attitude to work.
- Ability to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives.
- Decisive and clear with the ability to work unsupervised using own initiative and demonstrating flexibility to respond to different work environments.
- Flexible approach to working arrangements.
Person Specification
Skills / Competencies
Essential
- Able to demonstrate an understanding of the Trusts command and control procedures and National Occupational Standards (NOS).
- Ability to develop effective working relationships, communicating effectively and demonstrating professional credibility with colleagues at all levels.
- Ability to identify problems and propose creative and practical solutions in difficult situations where there are different stakeholder needs.
- Time-management skills to prioritise conflicting workload demands of self and team including the ability to multi-task.
- Good influencing and persuasive skills with the ability to communicate in a calm and professional manner in stressful situations.
- Ability to produce, analyse and interpret reports.
- Sound analytical reasoning, effective decision making and an ability to identify and manage risks.
- Effective planning and organisational skills across a wide range of activities and situations.
- Ability to communicate effectively, verbally and in writing, to differing audiences.
- Ability to be able to negotiate, motivational, persuasive skills.
- Competent in Microsoft applications including Word, Outlook, Excel and PowerPoint.
- IT literate with an aptitude for learning specialist systems such as Learning Management Systems and Virtual Learning Environments.
- Competent in the use of OLM reporting and ESR system analysis.
- Able to travel throughout North West Ambulance Service.
- Qualified loggist or accept to work towards.
- Experience of project management
Qualifications and Knowledge
Essential
- Diploma in EPRR, and/or significant experience in EPRR.
- Working towards a degree in EPRR.
- Educated to GCSE standard or equivalent (e.g. 5 GCSEs grade A - C including Maths and English).
- Evidence of understanding the complexity of managing the delivery of initiatives through specialist project management training programme or experience.
- Understanding of regulatory and legislative training requirements for NHS commander cohort, NILOs and Medical Advisors.
- Extensive depth of knowledge and experience with National Occupational Standards (NOS).
- Evidence of Continuing Professional Development.
Experience
Essential
- Experience of co-ordinating work rotas.
- Significant experience of developing administrative systems and processes.
- Development of quality assurance systems (TNA).
- Experience of collating, using and managing information to determine priorities.
- Experience of having delivered high standards of analysis and evaluating feedback.
- Track record of successfully achieving performance targets.
- Experience of working with teams and stakeholders to improve systems and processes.
- Experience of project support.
Values and Behaviours
Essential
- Positive and enthusiastic 'can do' attitude to work.
- Ability to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives.
- Decisive and clear with the ability to work unsupervised using own initiative and demonstrating flexibility to respond to different work environments.
- Flexible approach to working arrangements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
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