Job summary
An exciting opportunity has arisen for an Operations Manager to join the North West Ambulance Service (NWAS), working in the Patient Transport Service (PTS) leadership team and providing leadership and support to the PTS operational teams in Lancaster, Fylde and Preston area (West 3). The Trust's vision is to deliver the right care, at the right time, in the right place, every time.
To ensure that NWAS invests in developing a nurturing, positive and thriving culture, it is important to recruit values-based leaders. As part of this recruitment process, if you are successfully shortlisted, you will be invited to take part in a Be Think Do Assessment Centre. This may include engagement with a psychometric tool and completion of a group exercise, followed by a professional discussion.
NWAS is an inclusive employer and is actively committed to inviting applications from underrepresented groups to build leadership that reflects the communities we serve.
The dates of these elements are as follows:
- Advert closing date: 27 October 2023.
- Situational Judgement Test: 1 to 5 November 2023
- Simulation and Professional Discussion: 17 November 2023
Main duties of the job
NWAS is the provider of PTS contracts across the: Cumbria, Greater Manchester, Lancashire and Merseyside areas. The role requires an inspiring manager who has a wide range of leadership skills and behaviours to ensure visible, inclusive, values-based leadership to a team of four Team Leaders and circa 100 staff.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure that you have fully read the job description and person specification before applying for this role.
Job description
Job responsibilities
Please ensure that you have fully read the job description and person specification before applying for this role.
Person Specification
Qualifications and Education
Essential
- Degree or equivalent experience
- Recognised management qualification(s) gained through additional study
- Provide evidence of recent ongoing personal development actions
- Highly developed knowledge of NHS national and local context
Skills and Abilities
Essential
- Innovative and commercial thinking ability
- Personally credible with internal and external stakeholders and staff
- Strong analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions
- Persuasive oral and written communication style, able to adapt to different audiences
- Highly developed ability to translate and communicate strategic goals into effective and achievable operational plans, and capable of ensuring effective performance management of implementation
- Ability to negotiate and influence across organisational boundaries and through all levels of staff and management
- Highly developed visible leadership skills and style, able to motivate disparate teams in challenging environment and deliver culture changes often communication in a challenging environment
- Ability to handle detail within plans and make informed decision and judgements
- Ability to identify and assess risks, anticipate difficulties and successfully address them
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- ICT literate, including ability to analyse and manipulate data
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Respects and applies patient confidentiality at all times
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
Knowledge and Experience
Essential
- Substantial management experience and knowledge in related commercial operational health & social care services
- Knowledge across a number of disciplines including performance management, information systems, contracting, staff management, financial management
- Experience of leading, managing and motivating high performing, disparate teams, in a strong management culture
- Experience of leading and successfully implementing change, able to communicate changes when facing a degree of hostility
- Budget management experience
Personal Attributes
Essential
- Hold a valid driving licence, regular requirement for driving
- Flexible and highly motivated
- Project a professional image
Person Specification
Qualifications and Education
Essential
- Degree or equivalent experience
- Recognised management qualification(s) gained through additional study
- Provide evidence of recent ongoing personal development actions
- Highly developed knowledge of NHS national and local context
Skills and Abilities
Essential
- Innovative and commercial thinking ability
- Personally credible with internal and external stakeholders and staff
- Strong analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions
- Persuasive oral and written communication style, able to adapt to different audiences
- Highly developed ability to translate and communicate strategic goals into effective and achievable operational plans, and capable of ensuring effective performance management of implementation
- Ability to negotiate and influence across organisational boundaries and through all levels of staff and management
- Highly developed visible leadership skills and style, able to motivate disparate teams in challenging environment and deliver culture changes often communication in a challenging environment
- Ability to handle detail within plans and make informed decision and judgements
- Ability to identify and assess risks, anticipate difficulties and successfully address them
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- ICT literate, including ability to analyse and manipulate data
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Respects and applies patient confidentiality at all times
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
Knowledge and Experience
Essential
- Substantial management experience and knowledge in related commercial operational health & social care services
- Knowledge across a number of disciplines including performance management, information systems, contracting, staff management, financial management
- Experience of leading, managing and motivating high performing, disparate teams, in a strong management culture
- Experience of leading and successfully implementing change, able to communicate changes when facing a degree of hostility
- Budget management experience
Personal Attributes
Essential
- Hold a valid driving licence, regular requirement for driving
- Flexible and highly motivated
- Project a professional image
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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