Job summary
An exciting opportunity has risen within our in-house Datix Cloud IQ (DCIQ) Technical Support Team as the DCIQ Technical Support Officer.
The DCIQ Technical Support Officer will provide high quality and professional administration and technical support to all colleagues across the Trust. The post holder will work within the wider DCIQ Portfolio and responsible for the workload coordination, monitoring, and responding to associated DCIQ queries.
Main duties of the job
The Datix Cloud IQ (DCIQ) Technical Support Officer will provide high quality and professionaladministration and technical support to all colleagues across the Trust. The post holder will workwithin the wider DCIQ Portfolio for workload coordination, monitoring and responding toassociated DCIQ queries. The DCIQ Technical Support Officer will administrate and participatein the implementation of RLDatix products across the Trust.NWAS is embarking on a drive towards the efficient and effective use of RLDatix productsacross the organisation to improve governance, risk, and compliance. The DCIQ TechnicalSupport Officer will be a key member of the DCIQ System Support Portfolio providing technicalsupport throughout the delivery of the DCIQ programme of work.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure that you have read the full Job Description and Person Specification before applying for this role.
Job description
Job responsibilities
Please ensure that you have read the full Job Description and Person Specification before applying for this role.
Person Specification
Skills / Competencies
Essential
- Excellent interpersonal and communication skills (written and verbal).
- Excellent organisation skills.
- Excellent attention to detail.
- Good report writing and minute taking skills
- Good presentation skills.
- Good analytical and problem-solving skills.
- Ability to deliver training to diverse audiences.
- Ability to deal with highly confidential and sensitive information.
- Ability to work autonomously and as part of a group.
- Ability to have a flexible and methodical approach to work.
- Ability to keep accurate and complete records consistent with best practice policies, procedures, and guidance.
- Proficient in using Microsoft Office.
- Ability to travel and work across the NWAS footprint.
- Understanding of confidentiality.
Qualifications and Knowledge
Essential
- Educated to Diploma level and/or able to demonstrate the equivalent level of knowledge and experience.
- Datix Certified Professional (DCP).
- PRINCE2 Foundation Qualification.
- Demonstrable recent CPD.
Experience
Essential
- Experience in project administration.
- Experience of guidance/ resource formation.
- Experience of handling confidential information.
- Previous experience in an NHS environment.
- Experience of developing clear, accurate and comprehensive reports.
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best - professional and adaptable and takes pride in work.
- Make a difference: do the right thing by our staff, patients, partners and communities, acting with compassion and kindness.
Person Specification
Skills / Competencies
Essential
- Excellent interpersonal and communication skills (written and verbal).
- Excellent organisation skills.
- Excellent attention to detail.
- Good report writing and minute taking skills
- Good presentation skills.
- Good analytical and problem-solving skills.
- Ability to deliver training to diverse audiences.
- Ability to deal with highly confidential and sensitive information.
- Ability to work autonomously and as part of a group.
- Ability to have a flexible and methodical approach to work.
- Ability to keep accurate and complete records consistent with best practice policies, procedures, and guidance.
- Proficient in using Microsoft Office.
- Ability to travel and work across the NWAS footprint.
- Understanding of confidentiality.
Qualifications and Knowledge
Essential
- Educated to Diploma level and/or able to demonstrate the equivalent level of knowledge and experience.
- Datix Certified Professional (DCP).
- PRINCE2 Foundation Qualification.
- Demonstrable recent CPD.
Experience
Essential
- Experience in project administration.
- Experience of guidance/ resource formation.
- Experience of handling confidential information.
- Previous experience in an NHS environment.
- Experience of developing clear, accurate and comprehensive reports.
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best - professional and adaptable and takes pride in work.
- Make a difference: do the right thing by our staff, patients, partners and communities, acting with compassion and kindness.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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