North West Ambulance Service NHS Trust

Workforce Wellbeing Officer x4

This job is now closed

Job summary

North West Ambulance Service NHS Trust is looking to recruit four Workforce Wellbeing Officers to support an exciting and new Workforce Wellbeing Hub being established by the trust.

Maintaining a happy, healthy and engaged workforce is a key organisational priority for the trust and the development of a Workforce Wellbeing Hub will help achieve this objective. As a Workforce Wellbeing Officer, you will play a key part in helping in bringing our staff health and wellbeing offer to life, supporting a positive employee experience and thriving organisational culture. In your role, you will be a visible presence for staff and managers across NWAS sites to engage with - for them to access information and advice around how to access wellbeing support services. Through the Workforce Wellbeing Hub, you will also support the delivery of a 'single point of contact' service - responding to phone and email enquiries from colleagues and providing signposting to relevant and appropriate information and services. Additionally, you will facilitate health and wellbeing events, training, and engagement activities across the sites you support, and will also produce content for internal communications platforms.

Main duties of the job

This role demands someone who is accustomed to working in a fast-paced and ever-changing environment given the operational pressures in the ambulance service. You will be an effective communicator, able to work positively with staff at all levels and be capable of managing your own workload. This is an incredibly rewarding role supporting our workforce, so if you are passionate about engaging with staff to support their health and wellbeing, we'd love to hear from you.

We are recruiting four posts in total covering the areas of 1. Cumbria & Lancashire, 2. Cheshire & Merseyside and 3. Greater Manchester. The role will involve regular travel across the area you are assigned to - visiting NWAS sites (e.g. ambulance stations, contact centres, corporate offices) and engaging with staff. Please note that working from home opportunities in this role will be limited, as postholders will be expected to be a visible presence at NWAS sites.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

03 July 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year PA

Contract

Permanent

Working pattern

Full-time

Reference number

242-3837

Job locations

North West

Chorley New Road

Bolton

BL1 5DD

Job description

Job responsibilities

Please ensure you ready the attached Job Description and Person Specification to ensure you meet the criteria.

Job description

Job responsibilities

Please ensure you ready the attached Job Description and Person Specification to ensure you meet the criteria.

Person Specification

Skills & Competencies

Essential

Demonstrates approachable, engaging and supportive nature
Organisational and planning abilities to effectively prioritise work
Ability to multitask, switching between a range of activities
Ability to demonstrate initiative, creativity and can work without close supervision
Attention to detail to ensure accuracy, able to work well under pressure and meet deadlines
Understands the importance of and ability to maintain confidentiality at all times
Ability to analyse complex information and present it in an accessible format to a range of audiences
Computer literacy with competency using the full Microsoft Office package (preparing reports, presentations, tables) and strong keyboard skills
Effective verbal and written communication skills, displaying tact when dealing with sensitive issues
Ability to act as a supportive team member
Proactive in finding solutions to challenges
Full driving licence with access to vehicle.

Qualifications & Knowledge

Essential

Educated to NVQ Level 3 or equivalent knowledge and experience.

Experience

Essential

Substantial administrative support experience within a complex organisation
Experience of working within a large and complex organisation
Experience of managing own workload
Experience of providing information, advice and guidance to a range of audiences

Values & Bahviours

Essential

oWorking together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
oBeing at our best - professional and adaptable and takes pride in work.
oMaking a difference - act with compassion, kindness, and integrity towards everyone.

Person Specification

Skills & Competencies

Essential

Demonstrates approachable, engaging and supportive nature
Organisational and planning abilities to effectively prioritise work
Ability to multitask, switching between a range of activities
Ability to demonstrate initiative, creativity and can work without close supervision
Attention to detail to ensure accuracy, able to work well under pressure and meet deadlines
Understands the importance of and ability to maintain confidentiality at all times
Ability to analyse complex information and present it in an accessible format to a range of audiences
Computer literacy with competency using the full Microsoft Office package (preparing reports, presentations, tables) and strong keyboard skills
Effective verbal and written communication skills, displaying tact when dealing with sensitive issues
Ability to act as a supportive team member
Proactive in finding solutions to challenges
Full driving licence with access to vehicle.

Qualifications & Knowledge

Essential

Educated to NVQ Level 3 or equivalent knowledge and experience.

Experience

Essential

Substantial administrative support experience within a complex organisation
Experience of working within a large and complex organisation
Experience of managing own workload
Experience of providing information, advice and guidance to a range of audiences

Values & Bahviours

Essential

oWorking together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
oBeing at our best - professional and adaptable and takes pride in work.
oMaking a difference - act with compassion, kindness, and integrity towards everyone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

North West

Chorley New Road

Bolton

BL1 5DD

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

North West

Chorley New Road

Bolton

BL1 5DD

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)