Job summary
Are you a skilled and motivated individual with a passion for managing teams and ensuring operational excellence?
We are currently seeking an Estates Helpdesk Team Manager to join our dynamic team. In this role, you will have the opportunity to lead a team of dedicated professionals and contribute to the smooth functioning of our Estates department.
Main duties of the job
We offer a supportive and inclusive work environment where you can make a meaningful impact.
As an Estates Helpdesk Team Manager, you will have the opportunity to lead a dedicated team and contribute to the success of our organisation. We value continuous learning and development, ensuring that you have the resources and support needed to excel in your role.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure that you have read the full Job Description and Person Specification before applying for this post.
SJT Open 24/07/2023 Closes 30/07/2023
Assessment date 02/08/2023
Job description
Job responsibilities
Please ensure that you have read the full Job Description and Person Specification before applying for this post.
SJT Open 24/07/2023 Closes 30/07/2023
Assessment date 02/08/2023
Person Specification
Skills / Competencies
Essential
- Excellent administrative skills and ability to deliver exceptional administrative services.
- Strong coordination and collaboration skills to work effectively with supporting functions and stakeholders.
- Proficient in using Computer-Aided Facilities Management (CAFM) systems for maintenance and management purposes.
- Strong data analysis and interpretation skills, with the ability to communicate findings to management.
- Excellent organisational and time management skills, including the ability to handle multiple tasks and prioritise effectively.
- Proficient in using Microsoft Office tools (e.g., Word, Excel, PowerPoint) and project management software.
- Effective communication skills, both written and verbal, including the ability to present information to stakeholders.
- Attention to detail and ability to review complex documents and reports.
- Leadership and team management skills, including staff development, task assignment, and training.
- Demonstrable compassionate and inclusive leadership.
- Experience in the application of HR processes.
- Demonstrable experience of line management responsibilities.
Qualifications and Knowledge
Essential
- A relevant degree or equivalent qualification in a related field (e.g., Facilities Management, Business Administration).
- Knowledge of estates management principles, practices, and regulations.
- Familiarity with Health and Safety procedures and compliance requirements.
- Understanding of data management and information systems related to estate asset management.
- Knowledge of fire safety procedures and experience as a fire marshal.
Experience
Essential
- Previous experience in delivering administrative services, preferably in the Estates and FM department.
- Experience in collaborating with and coordinating supporting functions and external partners.
- Experience in managing a helpdesk team and overseeing outsourced facilities management.
- Proficiency in managing Computer-Aided Facilities Management (CAFM) systems.
- Experience in data analysis and reporting for departmental and external communication.
- Familiarity with project management principles and experience in project implementation.
- Experience in coordinating and generating reports and participating in benchmarking exercises.
- Knowledge of audit processes and experience in maintaining evidence repositories.
- Experience in organising meetings and documenting minutes.
- Familiarity with stakeholder management and handling inquiries and feedback.
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best - professional and adaptable and takes pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone.
Person Specification
Skills / Competencies
Essential
- Excellent administrative skills and ability to deliver exceptional administrative services.
- Strong coordination and collaboration skills to work effectively with supporting functions and stakeholders.
- Proficient in using Computer-Aided Facilities Management (CAFM) systems for maintenance and management purposes.
- Strong data analysis and interpretation skills, with the ability to communicate findings to management.
- Excellent organisational and time management skills, including the ability to handle multiple tasks and prioritise effectively.
- Proficient in using Microsoft Office tools (e.g., Word, Excel, PowerPoint) and project management software.
- Effective communication skills, both written and verbal, including the ability to present information to stakeholders.
- Attention to detail and ability to review complex documents and reports.
- Leadership and team management skills, including staff development, task assignment, and training.
- Demonstrable compassionate and inclusive leadership.
- Experience in the application of HR processes.
- Demonstrable experience of line management responsibilities.
Qualifications and Knowledge
Essential
- A relevant degree or equivalent qualification in a related field (e.g., Facilities Management, Business Administration).
- Knowledge of estates management principles, practices, and regulations.
- Familiarity with Health and Safety procedures and compliance requirements.
- Understanding of data management and information systems related to estate asset management.
- Knowledge of fire safety procedures and experience as a fire marshal.
Experience
Essential
- Previous experience in delivering administrative services, preferably in the Estates and FM department.
- Experience in collaborating with and coordinating supporting functions and external partners.
- Experience in managing a helpdesk team and overseeing outsourced facilities management.
- Proficiency in managing Computer-Aided Facilities Management (CAFM) systems.
- Experience in data analysis and reporting for departmental and external communication.
- Familiarity with project management principles and experience in project implementation.
- Experience in coordinating and generating reports and participating in benchmarking exercises.
- Knowledge of audit processes and experience in maintaining evidence repositories.
- Experience in organising meetings and documenting minutes.
- Familiarity with stakeholder management and handling inquiries and feedback.
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best - professional and adaptable and takes pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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