GP IT Service Desk Operator

Job description

Job responsibilities

• Supporting users on the front line providing first time fixes
• Customer focused service
• Problem solving and fault diagnosis

Person Specification

Qualifications

Essential

• A Level / Diploma Level 3 or 1st Line Support Experience
• Demonstrate commitment to ongoing personal development
• Good standard of basic education

Desirable

• HND Computer Studies or equivalent
• ITIL Foundation Qualification

Experience

Essential

• Experience of working within an office environment.
• Proven experience of working in a customer focused environment.
• Good knowledge of the MS Office Suite of products

Desirable

• Experience in delivering IT facilities
• Experience of working within service desk environment
• Experience of call management using a call logging system, providing excellent user experience and managing expectations.
• Experience of working within the NHS
• Ability to provide an effective desktop support service.
• Good knowledge of Windows Desktop platforms such as Windows 7 and 10

Skills

Essential

• Ability to organise self to work on own initiative and judgement whilst working within set guidelines with moderate levels of supervision and management.
• Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate
• Good interpersonal and communication skills (written, verbal, electronic).
• Must have good attention to detail.
• Have a customer oriented approach.
• Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively
• Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns
• Good organisational skills
• Maintain a positive attitude and commitment to learning and undertaking new tasks and procedures

Desirable

• Ability to communicate complex information to all levels of staff.
• Proven track record of working as part of a team.

Knowledge

Essential

• Good knowledge of the MS Office Suite of products.
• Broad understanding of IT Technologies

Desirable

• Knowledge of current NHS Information Technology issues, standards and procedures.

Other

Essential

• Flexibility of working hours
• Well motivated
• Able to work on own initiative.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bolton NHS Foundation Trust

Address

Bolton NHS Foundation Trust

Minerva Road

Bolton

BL4 0JR

Employer's website

http://www.boltonft.nhs.uk/ (Opens in a new tab)