Job summary
Band 3 - Radiology Booking Clerk
Full time 37.5 hours per week. Permanent post.
The Radiology Admin and Clerical Team at Royal Bolton Hospital has an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied. The Radiology booking team is expanding with the introduction of the Community Diagnostic Centre .
The successful candidate will be based predominantly in the Radiology Community Diagnostic Centre and will help to monitor and support the Imaging service as well as coordinate outpatient clinics and provide assistance with clinical colleagues in meetings. The post holder will also be required to rotate through other areas of Radiology to support with service demands.
You should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave.
The ideal candidate will have knowledge and experience of working in a similar administrative environment.
Main duties of the job
To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.
- Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services to all areas of radiology and other sites where services are delivered.
- Helping to ensure that all teams work to agreed standards across the specialty, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy.
- Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately.
- Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trust's Access Policy.
- All administrative and clerical duties to support the Radiology Booking Team and wider department.
About us
The core hours are 8:30am until 4:30pm on a rota basis. You should have the flexibility to meet the needs of the service, including evening and weekend working; covering for colleagues during absence and annual leave.
We know we can provide you with a great place to work, alongside a fantastic team who are all pulling together to give the people of Bolton the best care possible.
The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.
Job description
Job responsibilities
To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.
- Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services to all designated areas of the Hospital and other sites where services are delivered.
- Helping to ensure that all teams work to agreed standards across the Estate, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy.
- Will have a full understanding of Booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately.
- Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trusts Access Policy.
- Coordinating outpatient clinics, supporting and liaising with other departments and divisions to ensure patient pathways, diagnostics and treatments are met in line with both local and national targets.
- All administrative and clerical duties to support the wider radiology team.
Job description
Job responsibilities
To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.
- Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services to all designated areas of the Hospital and other sites where services are delivered.
- Helping to ensure that all teams work to agreed standards across the Estate, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy.
- Will have a full understanding of Booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately.
- Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trusts Access Policy.
- Coordinating outpatient clinics, supporting and liaising with other departments and divisions to ensure patient pathways, diagnostics and treatments are met in line with both local and national targets.
- All administrative and clerical duties to support the wider radiology team.
Person Specification
Education/Qualifications
Essential
- English and Maths GCSE or Equivalent (Grade C or above)
- NVQ Level 3 or equivalent knowledge
Desirable
- Administration/Customer Service Qualification
- IT qualification
Experience & Knowledge
Essential
- Experience in an administrative environment
- Customer Service Skills
- Experience of working with both clinical and clerical teams
Desirable
- Experience in a busy hospital / NHS setting
- Experience with CRIS, PACS, NBSS
Skills
Essential
- Ability to prioritise workload and cope with a busy workload
- Ability to work under pressure to meet deadlines and targets
- Able to work as part of a team and alone, using own initiative
- Ability to work to standards and with a good level of attention to detail
- Excellent written and verbal communication skills
- Excellent organisational and coordination skills/ability
Person Specification
Education/Qualifications
Essential
- English and Maths GCSE or Equivalent (Grade C or above)
- NVQ Level 3 or equivalent knowledge
Desirable
- Administration/Customer Service Qualification
- IT qualification
Experience & Knowledge
Essential
- Experience in an administrative environment
- Customer Service Skills
- Experience of working with both clinical and clerical teams
Desirable
- Experience in a busy hospital / NHS setting
- Experience with CRIS, PACS, NBSS
Skills
Essential
- Ability to prioritise workload and cope with a busy workload
- Ability to work under pressure to meet deadlines and targets
- Able to work as part of a team and alone, using own initiative
- Ability to work to standards and with a good level of attention to detail
- Excellent written and verbal communication skills
- Excellent organisational and coordination skills/ability
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
