Deputy Bereavement Officer

Job description

Job responsibilities

1.The Post holder will be the key contact for bereaved family relatives to support them through the process of arranging and registering when someone dies in the hospital.

2.The post holder will assist with the preparation and documentation of death certificates, working with medical staff and medical examiners this will also include supporting referrals to coroners and supporting funeral planning.

3.The post holder will support the Bereavement officer in arranging funerals for adults and still births when necessary liaising with bereaved families

4.They will support the efficient channelling of communication with medical examiner office , bereaved families, discussions with the Registers, coroners department staff , other organizations members of the public and other disciplines within the Trust,

5. Support Witnessing of Wills, Court of protection and third party mandate forms for inpatients

6. Complete claims forms for patients and families and assist with Department of Work and Pensions enquires regarding admission and discharge dates either by telephone or letter

7. To receive valuables from the ward, to place in the safe ,and return valuables when patient discharged or has died.

8. To support maintenance of patient property accounts liaising with finance

9. To deal in a professional, helpful and sensitive manner with families, staff and other agencies by telephone or face to face, taking messages, advising families about appointment , referral to the Coroner, medical examiner office and Registrar

10. Receive notification of Road Traffic Collisions compensation claims form, verify if treatment has been received or not either as in patient or outpatient by the Trust

11. Complete RTA2 forms, indicating number of days in hospitals and return forms to Compensation recovery unit

12. Liaise and communicate with Compensation Recovery Unit, A&E , Health records and Divisional manager to resolve discrepancies

13. Advice finance manager and Clinical Service Lead regarding monthly amounts cancelled and withdrawn, verifying the amount paid by Compensation recovery unit on monthly pay list

14. To manage and priorities workload on a daily basis and deal with the competing demands

15. The post holder will demonstrate excellent organizational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for compassion, confidentiality and integrity.

16.To be proficient in Computer systems EPR . LE2.2 tracking case notes and complying with Data Protection Act and Information Governance

17. To maintain confidentiality at all times when dealing with information and sensitive Trust information

Person Specification

Experience

Essential

• worked in caring environment
• good administrative and clerical background
• experience of working with different IT systems

skillls

Essential

• effective communication and telephone manner
• good written and verbal communication skills
• ability to deal with all levels of people
• panning and organisational skills
• flexibility to met service needs

Qualifications

Essential

• GCSE English and Math A-C.
• NVQ3 in Business Administration or social and health care or working towards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bolton NHS Foundation Trust

Address

Bolton Hospital

Minerva Road

Bolton

BL4 0JR

Employer's website

http://www.boltonft.nhs.uk/ (Opens in a new tab)