Job summary
Fixed Term 18 months.
Are you a skilled writer with a knack for handling complaints with tact and diplomacy? Do you excel in administrative tasks and thrive in a healthcare setting? If so, we want you on our team!
About You:
Knowledge of the NHS complaints process.
Exceptional writing skills with the ability to handle sensitive information with discretion.
Strong organisational and administrative abilities.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills.
Join Us:
At the Acute Adult Care Division, we are dedicated to providing exceptional care and support to our patients and their families. If you are passionate about improving patient care then we would love to hear from you. Apply now to become a vital part of our team and help us achieve our mission of delivering high-quality care and support.
Main duties of the job
Key Responsibilities:
Complaints Management:
Lead the writing and coordination of complaint responses, ensuring adherence to NHS complaints processes and Trust policies.
Manage complaint responses within the Division, ensuring timely and efficient handling.
Work flexibly with colleagues, patients, and their families to address concerns and provide support.
Analyse complaints and patient experience data, preparing and presenting findings on themes and trends.
Administrative Support:
Utilise Microsoft systems and Trust local incidents management system for daily tasks.
Produce documents and reports to support governance performance monitoring.
Manage the Divisional Governance Tracker and support the development of procedural documents.
About us
About Us:
At the Acute Adult Care Division, we are dedicated to providing exceptional care and support to our patients and their families. We are looking for a talented individual to join our team as a Complaint Response Writer & Governance Administrator.
Job description
Job responsibilities
The post holder will be responsible for the delivery of high-quality responses to complaints within Acute Adult Care Division, as well as providing administrative support within governance remit of the Division. The post holder will also ensure that achievement of the national standards is met within that area and provide a confidential, efficient and service user friendly approach to each speciality within the Division.
The post holder will be a Lead Writer for Acute Adult Care Division complaint responses, ensuring the Senior Leadership Team is fully supported in providing comprehensive responses to all patient & their familys queries. Effective, efficient and confidential handling of complaints using discretion, initiative, tact and diplomacy will be required.
Job description
Job responsibilities
The post holder will be responsible for the delivery of high-quality responses to complaints within Acute Adult Care Division, as well as providing administrative support within governance remit of the Division. The post holder will also ensure that achievement of the national standards is met within that area and provide a confidential, efficient and service user friendly approach to each speciality within the Division.
The post holder will be a Lead Writer for Acute Adult Care Division complaint responses, ensuring the Senior Leadership Team is fully supported in providing comprehensive responses to all patient & their familys queries. Effective, efficient and confidential handling of complaints using discretion, initiative, tact and diplomacy will be required.
Person Specification
Essential
Essential
- Dagree Level of Equivalent Experience
- IT Literate
- Excellent Communication Skills
Desirable
- Experience of working within NHS Setting
Previous Experience
Essential
- Experience in working within Governance
Desirable
- Experience in complaint response writing
Person Specification
Essential
Essential
- Dagree Level of Equivalent Experience
- IT Literate
- Excellent Communication Skills
Desirable
- Experience of working within NHS Setting
Previous Experience
Essential
- Experience in working within Governance
Desirable
- Experience in complaint response writing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
