Job summary
Part Time 30 hours per week, permanent post.
The Ophthalmology Booking Team at Royal Bolton Hospital has an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied.
You should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave.
The ideal candidate will have knowledge and experience of working in a similar administrative environment.
Main duties of the job
To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.
- Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services to all Ophthalmic areas and other sites where services are delivered
- Helping to ensure that all teams work to agreed standards across the specialty, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy
- Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately
- Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trust's Access Policy
- All administrative and clerical duties to support the Ophthalmology Booking Team and wider department.
About us
The core hours are 8am until 6pm on a rota basis. You should have the flexibility to meet the needs of the service, including covering for colleagues during absence and annual leave.
We know we can provide you with a great place to work, alongside a fantastic team who are all pulling together to give the people of Bolton the best care possible.
The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.
Job description
Job responsibilities
To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.
- Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services to all designated areas of the Hospital and other sites where services are delivered
- Helping to ensure that all teams work to agreed standards across the Estate, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy
- Will have a full understanding of Booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately
- Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trusts Access Policy
- Effectively and efficiently answering calls from the emergency GP Direct line, facilitating a conference call with the GP and On Call Physician. Clearly documenting the information on the relevant system and then onward booking of a 1-4hour ambulance if required.
- All administrative and clerical duties to support Access, Booking and Choice
Job description
Job responsibilities
To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.
- Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services to all designated areas of the Hospital and other sites where services are delivered
- Helping to ensure that all teams work to agreed standards across the Estate, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy
- Will have a full understanding of Booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately
- Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trusts Access Policy
- Effectively and efficiently answering calls from the emergency GP Direct line, facilitating a conference call with the GP and On Call Physician. Clearly documenting the information on the relevant system and then onward booking of a 1-4hour ambulance if required.
- All administrative and clerical duties to support Access, Booking and Choice
Person Specification
Education/Qualifications
Essential
- English GCSE or Equivalent Grade C/4 or above or equivalent
- EDCL or equivalent skills/qualification
Desirable
- Administration/Customer Service Qualification ie NVQ in business admin/customer service
Experience & Knowledge
Essential
- Experience in an administrative environment
- Customer Service Skills
Desirable
- Experience in a busy hospital / NHS setting
Skills
Essential
- Ability to prioritise workload and cope with a busy workload
- Ability to work under pressure to meet deadlines and targets
- Able to work as part of a team and alone, using own initiative
- Ability to work to standards and with a good level of attention to detail
- Excellent written and verbal communication skills
Desirable
- Shown willingness to adapt to change
Call Centre
Essential
- Previous Call Centre Experience
Desirable
- Previous NHS knowledge within a call centre
Person Specification
Education/Qualifications
Essential
- English GCSE or Equivalent Grade C/4 or above or equivalent
- EDCL or equivalent skills/qualification
Desirable
- Administration/Customer Service Qualification ie NVQ in business admin/customer service
Experience & Knowledge
Essential
- Experience in an administrative environment
- Customer Service Skills
Desirable
- Experience in a busy hospital / NHS setting
Skills
Essential
- Ability to prioritise workload and cope with a busy workload
- Ability to work under pressure to meet deadlines and targets
- Able to work as part of a team and alone, using own initiative
- Ability to work to standards and with a good level of attention to detail
- Excellent written and verbal communication skills
Desirable
- Shown willingness to adapt to change
Call Centre
Essential
- Previous Call Centre Experience
Desirable
- Previous NHS knowledge within a call centre
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
