Job summary
We have an exciting opportunity for an Operational Business Manager to join the Integrated Community Services Division. The role advertised is for an OBM for Neighborhoods. Whilst you will initially be appointed to the role, you will form a team of 6 OBM's and will be required to work together to deliver services and periodically move portfolio's based upon service needs.
Our OBM's are required to work in partnership with clinical leads, matrons, principal service leads and other external partners such as local authority colleagues. Internally, clinical leads, principal service leads and matrons will report to you operationally, whilst being professionally accountable to the Divisional Medical Director, Divisional Nursing Director/Assistant and Head of Therapies. You will be the operational lead for your service and whilst not line managing all team members professionally, you will be expected to influence team members, form and drive service performance and transformation.
You will report to the Deputy Divisional Director or Operations and Neighbourhood Transformation Programme Lead and form an integral part of the divisional senior management team.
Your working partnerships will be with clinical and non-clinical colleagues and will provide the best possible experience to our patients and their significant others, along with our staff, whilst at the same time meeting performance standards and driving service transformation aims.
Main duties of the job
The Operational Business Manager will work with the Clinical Leads, Principal service Leads, Matrons and external partners to ensure that the operational area is productive, efficient and viable in its own right.
In support of this objective you will ensure that decision making within the service area is informed by an agreed range of key performance indicators (KPIs) and business information which demonstrate the performance of the unit in terms of:
- Quality of clinical outcome
- Income
- Expenditure
- Human Resources
- Operational Performance
To ensure that the operational area delivers nationally and locally contractually determined standards of access to healthcare on a consistent basis, including (but not limited to):
- 18 week wait referral to treatment
- Cancer service access standards
- Management of length of stay and stranded patients
- A&E four hour standard
- Reduction in patients who do not meet the criteria to reside
- Development of the neighbourhood model for integrated health and care
- Reduction in health care inequalities
Respond to information provided taking appropriate action to immediately rectify any deficiency in capacity.
To interpret policies and initiate the appropriate action within the relevant services.
Provide assurance to the Divisional Leadership Team in relation to operational performance indicators for their services.
To share performance information with the lead clinicians, teams and individuals through appropriate methods of communication.
About us
Remember when we said we were a high performing Trust? Here is why....
Bolton NHS Foundation Trust is an integrated provider of acute, intermediate, and community health care. We work alongside and in partnership with primary care to provide services (rated 'Good' in our last CQC inspection) to 275,000 people living in Bolton.
Our Trust is one of the few in the country to deliver a financial surplus over a number of years, whilst also providing and sustaining high quality clinical services. Financial and clinical stability is important as it gives us the scope to drive our services forward and innovate.
The last Staff Survey results shows that we are the best performing acute Trust in Greater Manchester for Quality of Care, Staff Morale & Staff Engagement. The fact that this is direct feedback from our staff makes us very proud.
Job description
Job responsibilities
The Operational Business Manager will be required to deputise for the Deputy Divisional Director and Neighbourhood Lead.
The post holder will be required to develop, implement and monitor improvement plans in line with national and locally agreed standards. They will be required to introduce and put in practice new or revised policies in defined areas of responsibility.
Take a lead in capacity management/planning, devising activity planning models and liaising with the wider multidisciplinary team to ensure delivery of the Divisional and Trust priorities.
As the neighbourhood OBM you will have in-depth knowledge of both primary and secondary care as well as the neighbourhood healthcare model and preventative care agenda. You will be fully conversant with the wider determinants of health and function as a highly performing and credible system leader.
You will have the ability to work in partnership at a high level with external organisations, co-producing shared delivery plans to reduce inequalities and address local priorities.
Work closely with the Clinical Lead, Therapy and Nursing teams to ensure robust rosters are in place in line with financial recovery plans.
Regularly review capacity to ensure we have sufficient levels to deliver the best possible experience to patients. Where additional support is required you will be expected to mitigate this and develop a long term plan, influencing key stakeholders and delivering outcomes.
Provide general managerial advice and guidance throughout all areas of responsibility.
Decide how best to achieve expected results within areas of responsibility using significant discretion within defined parameters.
Prioritise and plan an unpredictable workload with frequent interruptions, ensuring deadlines are met within agreed timescales and where there is a frequent requirement for concentration.
Job description
Job responsibilities
The Operational Business Manager will be required to deputise for the Deputy Divisional Director and Neighbourhood Lead.
The post holder will be required to develop, implement and monitor improvement plans in line with national and locally agreed standards. They will be required to introduce and put in practice new or revised policies in defined areas of responsibility.
Take a lead in capacity management/planning, devising activity planning models and liaising with the wider multidisciplinary team to ensure delivery of the Divisional and Trust priorities.
As the neighbourhood OBM you will have in-depth knowledge of both primary and secondary care as well as the neighbourhood healthcare model and preventative care agenda. You will be fully conversant with the wider determinants of health and function as a highly performing and credible system leader.
You will have the ability to work in partnership at a high level with external organisations, co-producing shared delivery plans to reduce inequalities and address local priorities.
Work closely with the Clinical Lead, Therapy and Nursing teams to ensure robust rosters are in place in line with financial recovery plans.
Regularly review capacity to ensure we have sufficient levels to deliver the best possible experience to patients. Where additional support is required you will be expected to mitigate this and develop a long term plan, influencing key stakeholders and delivering outcomes.
Provide general managerial advice and guidance throughout all areas of responsibility.
Decide how best to achieve expected results within areas of responsibility using significant discretion within defined parameters.
Prioritise and plan an unpredictable workload with frequent interruptions, ensuring deadlines are met within agreed timescales and where there is a frequent requirement for concentration.
Person Specification
Qualifications
Essential
- Educated to Masters or equivalent relevant experience at senior level in a complex NHS organisation.
- Evidence of continuing professional development
Desirable
- Masters MSc./MBA or equivalent relevant experience.
- Management/business-related qualification Prince 2 Practitioner.
Experience
Essential
- Experience of implementation and accountability for policies and procedures over large areas of responsibility.
- Human Resources Management experience in an appropriate management role within a healthcare-related setting.
- Experience in providing and receiving highly complex, confidential and sensitive information.
- Evidence of leadership and accountability for performance management.
- Evidence of writing complex business, local delivery and strategic plans within the NHS.
- Experience of working closely and effectively with Divisional and Departmental teams.
Desirable
- Experience in managing complex change to services over a wide healthcare environment, to incorporate the National agenda for modernisation and service improvement.
- Experience of supporting the management of medical staff including rota management and job planning.
Skills
Essential
- Excellent HR, communication, analytical interpretive, financial and conflict management skills.
- Ability to make decisions, and implement changes to services, following details analysis, interpretation and synthesis of data and statistics.
- Evidence of previous record of collaborative working across a wider health/social care economy.
Desirable
- Experience with handling significant financial budgets and Cost Improvement Plans.
- Business management skills.
Knowledge
Essential
- In-depth, up-to-date knowledge of the NHS and Health Service Management, with evidence at degree or Masters level (or equivalent).
- Clear understanding and experience of working to high performance management standards.
Desirable
- Detailed knowledge of pertinent issues within the wider NHS.
Person Specification
Qualifications
Essential
- Educated to Masters or equivalent relevant experience at senior level in a complex NHS organisation.
- Evidence of continuing professional development
Desirable
- Masters MSc./MBA or equivalent relevant experience.
- Management/business-related qualification Prince 2 Practitioner.
Experience
Essential
- Experience of implementation and accountability for policies and procedures over large areas of responsibility.
- Human Resources Management experience in an appropriate management role within a healthcare-related setting.
- Experience in providing and receiving highly complex, confidential and sensitive information.
- Evidence of leadership and accountability for performance management.
- Evidence of writing complex business, local delivery and strategic plans within the NHS.
- Experience of working closely and effectively with Divisional and Departmental teams.
Desirable
- Experience in managing complex change to services over a wide healthcare environment, to incorporate the National agenda for modernisation and service improvement.
- Experience of supporting the management of medical staff including rota management and job planning.
Skills
Essential
- Excellent HR, communication, analytical interpretive, financial and conflict management skills.
- Ability to make decisions, and implement changes to services, following details analysis, interpretation and synthesis of data and statistics.
- Evidence of previous record of collaborative working across a wider health/social care economy.
Desirable
- Experience with handling significant financial budgets and Cost Improvement Plans.
- Business management skills.
Knowledge
Essential
- In-depth, up-to-date knowledge of the NHS and Health Service Management, with evidence at degree or Masters level (or equivalent).
- Clear understanding and experience of working to high performance management standards.
Desirable
- Detailed knowledge of pertinent issues within the wider NHS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
