Job summary
Based at the Royal Bolton Hospital site, you will help provide technical support services to 7,500 users over 25 sites, ensuring that those services are efficient and responsive to the needs of the Trust. This is a busy service giving you exposure to a wide range of technical infrastructure and advanced technologies; building on that exposure we will ensure that the role provides you with a comprehensive and structured career path and development plan.
The technical requirements for the role are outlined in the attached Job Description and Person Specification and we would ask you to consider these before applying for the role. As importantly you will be a great communicator and team player; and someone who fits in really well with our established team who are seen as subject experts providing a helpful and friendly service.
Main duties of the job
The post holder requires excellent technical skills, Microsoft 365 and mobile device knowledge, and good customer service skills and organisational ability and must be flexible and able to work under pressure.
To be highly motivated and enthusiastic individual, providing excellent , support, administrative and organisational skills. Effectively communicating both verbally and in written form with people at all levels including senior staff and stakeholders in the NHS and partner organisations.
About us
The Trust is a great place to work, evidenced by the most recently NHS Staff Survey results where our staff ranked us as the best NHS place to work in Greater Manchester. We are really proud of this and ensure that everyone in the Trust is both seen and heard. It has been a challenging time for the NHS with the national pandemic response at the forefront of our minds and activities, but we are coming out of pandemic pressures with renewed energy, and it is a truly exciting time for the Trust with investment and development of the IT Infrastructure of which this role will be a key part.
So, we hope the above has encouraged you to join a high-performing IT team in an equally high-performing Trust! We look forward to hearing from you.
Job description
Job responsibilities
For detailed job description and main responsibilities please see attached job description and person specification for the role.
Job description
Job responsibilities
For detailed job description and main responsibilities please see attached job description and person specification for the role.
Person Specification
Qualifications
Essential
- A Level / Diploma Level 3 or Significant 1st Line Support Experience
- Demonstrate commitment to ongoing personal development
Desirable
- HND Computer Studies or equivalent
- ITIL Foundation Qualification
Experience
Essential
- Experience of Windows Operating systems and Active Directory Management
- Excellent up to date knowledge of Windows Desktop and MAC OS platforms as well as an in depth knowledge of the MS Office Suite of products
- Experience of Windows Operating systems and Active Directory Management
- Experience of Office 365
- Experience of Mobile OS: Andriod, Apple
- Experience of Mobile Device: iPhone, iPads, Andriod phones, Andriod Tablets
- Ability to provide an effective desktop support service
- Experience of call management using a call logging system, providing excellent user experience and managing expectations
- Knowledge to be a lead specialist in at least 4 technical disciplines as defined by the Knowledge Skills Framework Document
Desirable
- Supplier management experience
Skills
Essential
- Excellent planning & organisational skills
- To work effectively and efficiently supporting all projects to ensure all work commitments and updates are undertaken within the required deadlines.
- Advanced IT Skills
- A proactive approach to problem solving and able to identify and resolve problems
- Good written and oral skills
- Must have good attention to detail
- Have a customer oriented approach
- Ability to cope with varying degrees of pressure when customers phone with high demands of response.
- High standard of written and verbal communication skills.
- Have a customer oriented approach
Knowledge
Essential
- Knowledge of current NHS Information Technology issues, standards and procedures
- Experience of using Microsoft Word, Excel, PowerPoint and Outlook at an intermediate level.
Other
Essential
- Flexibility of working hours
- Well motivated
- Able to work on own initiative
Person Specification
Qualifications
Essential
- A Level / Diploma Level 3 or Significant 1st Line Support Experience
- Demonstrate commitment to ongoing personal development
Desirable
- HND Computer Studies or equivalent
- ITIL Foundation Qualification
Experience
Essential
- Experience of Windows Operating systems and Active Directory Management
- Excellent up to date knowledge of Windows Desktop and MAC OS platforms as well as an in depth knowledge of the MS Office Suite of products
- Experience of Windows Operating systems and Active Directory Management
- Experience of Office 365
- Experience of Mobile OS: Andriod, Apple
- Experience of Mobile Device: iPhone, iPads, Andriod phones, Andriod Tablets
- Ability to provide an effective desktop support service
- Experience of call management using a call logging system, providing excellent user experience and managing expectations
- Knowledge to be a lead specialist in at least 4 technical disciplines as defined by the Knowledge Skills Framework Document
Desirable
- Supplier management experience
Skills
Essential
- Excellent planning & organisational skills
- To work effectively and efficiently supporting all projects to ensure all work commitments and updates are undertaken within the required deadlines.
- Advanced IT Skills
- A proactive approach to problem solving and able to identify and resolve problems
- Good written and oral skills
- Must have good attention to detail
- Have a customer oriented approach
- Ability to cope with varying degrees of pressure when customers phone with high demands of response.
- High standard of written and verbal communication skills.
- Have a customer oriented approach
Knowledge
Essential
- Knowledge of current NHS Information Technology issues, standards and procedures
- Experience of using Microsoft Word, Excel, PowerPoint and Outlook at an intermediate level.
Other
Essential
- Flexibility of working hours
- Well motivated
- Able to work on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
