Job summary
This is a really exciting time to be joining Bolton as we enhance and build upon the strong Quality Improvement foundations already in place. In order to ensure that Quality Improvement is 'the' method we use, we recognise the need to significantly increase the team so that, through close working also with partners across Bolton locality, we can focus our improvement journey on key organisational and wider locality themes.
The post holder will have a key role in the delivery of our organisations improvement ambitions, directed by the Quality Improvement Plan.
The QI Project Manager works closely with the Quality Improvement Lead and QI Programme Manager and in collaboration with multidisciplinary teams and individual staff members to ensure delivery of effective and efficient programs to drive continuous quality and safety improvements in healthcare service delivery.
This post offers a unique opportunity to shape tomorrow's services in an innovative, dynamic and fun team, with many opportunities to develop your skills and gain new experiences.
Main duties of the job
The QI Project Manger is The face of QI in the organisation, and often the first contact for staff on their improvement journey, managing the communication and engagement function of the QI Team, whilst being responsible for the day to day management of quality improvement projects through excellent interpersonal and project management skills, including the core elements of project planning and initiation, stakeholder engagements, project plans, regular reports including data and risk management.
The post holder is also responsible for the event management and promotion of the QI Team activities, including arrangement and hosting of trust-wide improvement collaboratives, a schedule of training and coaching events - elements of which the post holder will be expected to deliver to teams and individuals themselves, particularly coaching teams with their improvement projects.
About us
This desire to be here for a better Bolton shapes our strategy which we seek to delivery through six big ambitions:
- To give every person the best treatment, every time
- To be a great place to work
- To spend our money wisely
- To make our hospital and our buildings fit for the future
- To join-up services to improve the health of the people of Bolton
- To develop partnerships across Greater Manchester to improve services.
Our Values define the beliefs that underpin how we work together and with patients, driving how we deliver our ambitions:
We have a plan that will deliver excellent health and care for future generations, working with partners to ensure our services are sustainable.
We make decisions that are best for long term health and social care outcomes for our communities
We communicate clearly to our patients, families and our staff with transparency and honesty
We encourage feedback from everyone to help drive innovation and Improvements
We demonstrate fairness, respect and empathy in our interactions with people
We take responsibility for our actions, speaking out and learning from our mistakes
We take a person-centred approach in all our interactions with patients, families and our staff
We provide compassionate care and demonstrate understanding to everyone
We put quality and safety at the heart of all our services and processes
We continuously improve our standards of healthcare with the patient in mind
Job description
Job responsibilities
Be the key liaison/communication link between the Quality Improvement Team, the wider organisation and beyond, acting as an advisor for improvement queries, working closely with the QI Leads and Programme Managers to drive forward trust-wide quality improvement.
Frame and implement departmental level improvements e.g. link to BOSCA supporting front-line teams with the opportunity to identify and contribute to quality improvements within their own area of work.
Foster networks and positive working relationships to promote the work of the QI Team, whilst working collaboratively with clinical and non-clinical teams to proactively identify opportunities for quality improvement.
Provide leadership in the project management of QI activities e.g. project initiation and engagement, setting timescales, milestones and risk management to overall successful project completion through the use of strong QI project management governance framework.
Responsible for the management of the communication and engagement strategy/plan for the QI Team e.g. events, website, promotional material, newsletters and other forms of communication across multiple sites.
Job description
Job responsibilities
Be the key liaison/communication link between the Quality Improvement Team, the wider organisation and beyond, acting as an advisor for improvement queries, working closely with the QI Leads and Programme Managers to drive forward trust-wide quality improvement.
Frame and implement departmental level improvements e.g. link to BOSCA supporting front-line teams with the opportunity to identify and contribute to quality improvements within their own area of work.
Foster networks and positive working relationships to promote the work of the QI Team, whilst working collaboratively with clinical and non-clinical teams to proactively identify opportunities for quality improvement.
Provide leadership in the project management of QI activities e.g. project initiation and engagement, setting timescales, milestones and risk management to overall successful project completion through the use of strong QI project management governance framework.
Responsible for the management of the communication and engagement strategy/plan for the QI Team e.g. events, website, promotional material, newsletters and other forms of communication across multiple sites.
Person Specification
Education / Qualifications
Essential
- Educated to degree level of equivalent experience in project management field
- Evidence of continuous professional development
Desirable
- Evidence of continuous professional development in QI arena
- Quality Improvement, e.g. model for improvement and/or lean methodologies training
Experience & Knowledge
Essential
- Highly developed specialist knowledge and demonstrable experience in, the application of project management techniques
- Proven successful track record in managing and supporting the delivery of a complex project
- Experience of contributing to the introduction of change in the workplace
Desirable
- Working knowledge of quality improvement with experience in quality improvement projects and methodologies
- Teaching and coaching experience
- Knowledge of current issues relating to NHS strategy and policy relating to patient safety and quality
Skills & Abilities
Essential
- Strong effective interpersonal skills, written and communication skills
- Measurement and data collection design - complex data analysis. Interrogation and presentation to different stakeholders
- Excellent administration and organisational skills with the ability to schedule and prioritise project team activities
Desirable
- Strong analytical skills and ability to use measurement for improvement methodology such as SPC charts
- Coaching, teaching and facilitation skills
- Ability to deal with difficult and sensitive situations including decision making on competing pressures.
Person Specification
Education / Qualifications
Essential
- Educated to degree level of equivalent experience in project management field
- Evidence of continuous professional development
Desirable
- Evidence of continuous professional development in QI arena
- Quality Improvement, e.g. model for improvement and/or lean methodologies training
Experience & Knowledge
Essential
- Highly developed specialist knowledge and demonstrable experience in, the application of project management techniques
- Proven successful track record in managing and supporting the delivery of a complex project
- Experience of contributing to the introduction of change in the workplace
Desirable
- Working knowledge of quality improvement with experience in quality improvement projects and methodologies
- Teaching and coaching experience
- Knowledge of current issues relating to NHS strategy and policy relating to patient safety and quality
Skills & Abilities
Essential
- Strong effective interpersonal skills, written and communication skills
- Measurement and data collection design - complex data analysis. Interrogation and presentation to different stakeholders
- Excellent administration and organisational skills with the ability to schedule and prioritise project team activities
Desirable
- Strong analytical skills and ability to use measurement for improvement methodology such as SPC charts
- Coaching, teaching and facilitation skills
- Ability to deal with difficult and sensitive situations including decision making on competing pressures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
