Job summary
Full time 37.5 hours per week, permanent post.
The Access, Booking & Choice team at the Royal Bolton Hospital NHS Foundation Trust has an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied. The service is covered between 8-6pm Monday to Friday with occasional Saturday requirement when needed.
Duties will include liaising with patients and internal departments over the telephone, registering patients and their referrals, booking and confirming appointments You will be expected to have excellent communication and interpersonal skills and the desire to work in a patient focussed environment. You will also need to have good IT and organisational skills, with the ability to deal sensitively and confidently with people, both face to face and over the telephone, as well as work effectively as part of the team. The ability to work under pressure to meet deadlines is essential.
Main duties of the job
You will be trained and developed to be able to perform the following duties:
- Run off all clinical correspondence and put letters through the paper folding machine
- Put all appointment confirmation letters through the paper folding machine
- Delivery rounds 1 and 2 - drop off referral letters for triage and pick up once triaged, distributing to relevant team trays per specialty
- Stationery ordering
- 3 day turnaround printing - printing from Electronic Referral System
- Post and faxes - distribute to relevant team trays per specialty
- Team Email accounts - booking FU appointments
- Team NHS.NET account - printing new referral letters and adding referral/waiting list onto LE2.2
- Ward discharges - booking follow up appointments
- Choose and Book Referrals for review (Worklists) - printing from Electronic Referral System
- Printing appointment confirmation letters - from LE2.2
- Filing booked referrals in date order ready for taking over to Health Records prepping
- Inputting referrals, waiting lists onto the system
- Booking patients from the waiting lists (manual referrals) - ringing, agreeing/confirming appointments/cancelling with the patient - eg therapies, ante-natal, oral surgery
- Adding cardio cards to LE2.2 - referral , waiting list & booking
About us
The vision of this Trust is to be recognised by the people of Bolton and beyond as an excellent provider of health and care services and a great place to work. We are striving to attract, recruit and retain high caliber staff which reflect our communities. We are an inclusive employer who trains and develops our staff in a positive learning environment. We aim to be inclusive and therefore applications form all sectors of the community are welcomed.
Job description
Job responsibilities
You will be trained and developed to be able to perform the following duties:
- Run off all clinical correspondence and put letters through the paper folding machine
- Put all appointment confirmation letters through the paper folding machine
- Delivery rounds 1 and 2 drop off referral letters for triage and pick up once triaged, distributing to relevant team trays per specialty
- Stationery ordering
- 3 day turnaround printing printing from Electronic Referral System
- Post and faxes distribute to relevant team trays per specialty
- Team Email accounts booking FU appointments
- Team NHS.NET account printing new referral letters and adding referral/waiting list onto LE2.2
- Ward discharges booking follow up appointments
- Choose and Book Referrals for review (Worklists) printing from Electronic Referral System
- Printing appointment confirmation letters from LE2.2
- Filing booked referrals in date order ready for taking over to Health Records prepping
- Inputting referrals, waiting lists onto the system
- Booking patients from the waiting lists (manual referrals) ringing, agreeing/confirming appointments/cancelling with the patient eg therapies, ante-natal, oral surgery
- Adding cardio cards to LE2.2 referral , waiting list & booking
Job description
Job responsibilities
You will be trained and developed to be able to perform the following duties:
- Run off all clinical correspondence and put letters through the paper folding machine
- Put all appointment confirmation letters through the paper folding machine
- Delivery rounds 1 and 2 drop off referral letters for triage and pick up once triaged, distributing to relevant team trays per specialty
- Stationery ordering
- 3 day turnaround printing printing from Electronic Referral System
- Post and faxes distribute to relevant team trays per specialty
- Team Email accounts booking FU appointments
- Team NHS.NET account printing new referral letters and adding referral/waiting list onto LE2.2
- Ward discharges booking follow up appointments
- Choose and Book Referrals for review (Worklists) printing from Electronic Referral System
- Printing appointment confirmation letters from LE2.2
- Filing booked referrals in date order ready for taking over to Health Records prepping
- Inputting referrals, waiting lists onto the system
- Booking patients from the waiting lists (manual referrals) ringing, agreeing/confirming appointments/cancelling with the patient eg therapies, ante-natal, oral surgery
- Adding cardio cards to LE2.2 referral , waiting list & booking
Person Specification
Education/Qualifications
Essential
- GCSE Maths and English Grade C/4 and above
Desirable
- Administration/Customer Service Qualification
Experience and Knowledge
Essential
- Experience within an administration background
- Customer Service Skills
- Knowledge of Data Protection guidelines
Desirable
- Experience of previous NHS or hospital setting
Skills
Essential
- Ability to work under pressure
- Ability to be flexible around duties and working hours
- Ability to prioritise
- Attention to detail when performing required tasks
- Demonstrate Trust Values when working with patients and colleagues
Desirable
- Show willingness to adapt to change
Person Specification
Education/Qualifications
Essential
- GCSE Maths and English Grade C/4 and above
Desirable
- Administration/Customer Service Qualification
Experience and Knowledge
Essential
- Experience within an administration background
- Customer Service Skills
- Knowledge of Data Protection guidelines
Desirable
- Experience of previous NHS or hospital setting
Skills
Essential
- Ability to work under pressure
- Ability to be flexible around duties and working hours
- Ability to prioritise
- Attention to detail when performing required tasks
- Demonstrate Trust Values when working with patients and colleagues
Desirable
- Show willingness to adapt to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
