Technical Support Assistant

Job summary

An exciting opportunity has arisen for a Technical Support Assistant to assist in the management of the medical equipment inventory and associated NCA systems and records.

To run an efficient customer help desk.

To support the engineers with routine technical administration, including ordering, entry of service records.

To assist with contract renewals and management including contacting external providers for quotes and/or arranging servicing.

**Please note that, for this post, you will be required to have obtained a full UK Driving Licence**

Main duties of the job

Communication & Relationships

Advise users on medical equipment and inventory. Operate a helpful help desk for equipment queries. Communicate professionally, following NCA values. Handle sensitive or confidential information as directed.

Analytical & Data Management

Enter test results and equipment data into the management system. Help maintain and update the equipment database, website, and master registers.

Planning & Organisation

Manage own workload to meet deadlines. Support contractor activities with minimal disruption. Coordinate equipment access for servicing. Update the website, compile reports, and maintain spreadsheets/databases.

Physical Skills

Accurately read and enter information quickly and repeatedly. Work under pressure and meet deadlines.

Patient Care

Provide specialist information on equipment used in patient care. Assist with incident data collection.

Policy & Service Development

Support ISO9001 registration and audits. Help implement changes from quality leads.

Financial & Asset Responsibilities

Assist with orders, service contracts, and consumables. Care for assigned assets and liaise with suppliers.

Training & Human Resources

Support staff training on the equipment database.

Information Management

Keep confidential data secure. Process equipment history and produce reports per Trust policy.

Research & Development

Conduct audits and present findings to team leads.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.