Service Co-ordinator

Job summary

A vacancy has become available for a Band 3 Service Co-ordinator - 12 months secondment/fixed term contract for 37.5 hours per week at The Royal Oldham Hospital with some possible Hybrid Remote working after training completed and competencies reached.

You will be responsible for a range of administrative duties to support the service and Management and will be required to work as part of a team in the Interpretation Department. You will be responsible for the allocation of interpreters for both face to face patients and also cover telephone interpretation need. You will be required to work as part of a team in the Interpretation Department.

Main duties of the job

You will be responsible for a range of administrative duties including the allocation of face to face and telephone appointments using substantive, bank and agency staff, allocating language interpreters, initiating 2 or 3 way telephone interpretation calls, inputting of OOHS usage, supporting staff in whatever is required.

You will often be the first point of contact for incoming calls and queries from staff and patients. You will have clear communication and liaison skills and will require a high degree of organisational skills and excellent working knowledge of administrative systems. You will be responsible for managing and prioritising your own workload and will be required to use your own initiative.

You will receive appointments via the online interpreter booking system, Zipporah, email and telephone, to data input accurately those appointments and to ensure all communication is passed over to the relevant staff member. Patients calls are dealt with in accordance with the NCA Trust Values. You may be required to demonstrate flexibility and be able to cover a weekend shift at short notice. You will be confident in communication with clinicians and patients in a professional manner.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

For the latest information around our values and behaviours, please visit our careers websitehttps://careers.northerncarealliance.nhs.uk