Job summary
To assist in the management of the medical equipment inventory and associated NCA systems and records.
To run an efficient customer help desk.
To support the engineers with routine technical administration, including ordering, entry of service records.
To assist with contract renewals and management including contacting external providers for quotes and/or arranging servicing.
**Please note that, for this post, you will be required to have obtained a full UK Driving Licence**
Main duties of the job
Communication & Relationships
Advise users on medical equipment and inventory. Operate a helpful help desk for equipment queries. Communicate professionally, following NCA values. Handle sensitive or confidential information as directed.
Analytical & Data Management
Enter test results and equipment data into the management system. Help maintain and update the equipment database, website, and master registers.
Planning & Organisation
Manage own workload to meet deadlines. Support contractor activities with minimal disruption. Coordinate equipment access for servicing. Update the website, compile reports, and maintain spreadsheets/databases.
Physical Skills
Accurately read and enter information quickly and repeatedly. Work under pressure and meet deadlines.
Patient Care
Provide specialist information on equipment used in patient care. Assist with incident data collection.
Policy & Service Development
Support ISO9001 registration and audits. Help implement changes from quality leads.
Financial & Asset Responsibilities
Assist with orders, service contracts, and consumables. Care for assigned assets and liaise with suppliers.
Training & Human Resources
Support staff training on the equipment database.
Information Management
Keep confidential data secure. Process equipment history and produce reports per Trust policy.
Research & Development
Conduct audits and present findings to team leads.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Learn more about us in our Candidate Information Pack (opens in existing window)
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
General Requirements
Essential
- GCSEs (or equivalent) in English and Maths
Desirable
- Appropriate Further education/training in admin, IT, or healthcare technology
Behaviour
Essential
- Ability to communicate professionally and handle sensitive information
- Ability to work under pressure
Desirable
- Experience handling confidential or contentious issues
- Experience working to tight deadlines or in high-demand settings
Organisational
Essential
- Ability to manage own workload and meet deadlines
Desirable
- Experience working independently and in a busy team
Skills
Essential
- Experience providing customer-facing support
- Experience reading/transcribing information
Desirable
- Appropriate experience providing customer-facing or remote support in a healthcare or clinical environment
- Experience working with technical documentation
Knowledge
Essential
- Understanding of infection control and equipment handling
- Awareness of ISO9001 and audit processes
- Basic understanding of medical equipment used in patient care
Desirable
- Experience in equipment decontamination or logistics
- Experience supporting quality assurance or service improvement
- Experience supporting clinical teams or equipment users
Compliance
Essential
- Ability to follow policies for data security and records management
Desirable
- Experience of carrying out quality inspections
- Experience producing reports for audits or compliance
Technical
Essential
- Competence in data entry and maintaining records
- Experience using spreadsheets and databases
- Proficient in Microsoft Office
Desirable
- Experience using asset or equipment management systems
- Experience compiling reports to present complex data
- Experience with NHS systems (e.g., ESR, Datix, or similar)
- Proficient in database management, web-based systems (e.g. Sharepoint)
Person Specification
General Requirements
Essential
- GCSEs (or equivalent) in English and Maths
Desirable
- Appropriate Further education/training in admin, IT, or healthcare technology
Behaviour
Essential
- Ability to communicate professionally and handle sensitive information
- Ability to work under pressure
Desirable
- Experience handling confidential or contentious issues
- Experience working to tight deadlines or in high-demand settings
Organisational
Essential
- Ability to manage own workload and meet deadlines
Desirable
- Experience working independently and in a busy team
Skills
Essential
- Experience providing customer-facing support
- Experience reading/transcribing information
Desirable
- Appropriate experience providing customer-facing or remote support in a healthcare or clinical environment
- Experience working with technical documentation
Knowledge
Essential
- Understanding of infection control and equipment handling
- Awareness of ISO9001 and audit processes
- Basic understanding of medical equipment used in patient care
Desirable
- Experience in equipment decontamination or logistics
- Experience supporting quality assurance or service improvement
- Experience supporting clinical teams or equipment users
Compliance
Essential
- Ability to follow policies for data security and records management
Desirable
- Experience of carrying out quality inspections
- Experience producing reports for audits or compliance
Technical
Essential
- Competence in data entry and maintaining records
- Experience using spreadsheets and databases
- Proficient in Microsoft Office
Desirable
- Experience using asset or equipment management systems
- Experience compiling reports to present complex data
- Experience with NHS systems (e.g., ESR, Datix, or similar)
- Proficient in database management, web-based systems (e.g. Sharepoint)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).