Job summary
We are looking for a Support Analyst to join our Support Team.
You will answer calls and support tickets relating to clinical systems and will be responsible for ensuring that all Diagnostic and Pharmacy clinical systems are supported. You will be required to assist the Lead Applications Support Analyst with collecting and reporting on performance by providing a quality service to users of the clinical systems.
Excellent customer services skills and attention to detail are key to this role.
Main duties of the job
You will be part of a team who ensures that users are able to work effectively with supported clinical systems in use across the NCA. You will assess and respond to user queries, providing solutions to reported problems, as well as supporting the configuration & maintenance of the digital applications.
You will acquire and maintain detailed knowledge of the systems/applications and provide advice and support to assist departmental managers and colleagues when appropriate and share this knowledge within the digital team.
You will escalate any issues to your line manager and provide relevant data as required.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities, please open the Job Description and Functional Requirements located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:
www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities, please open the Job Description and Functional Requirements located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:
www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- Degree/NVQ Level 4 or equivalent knowledge and experience
- English and Maths qualifications
Desirable
Knowledge, Skills and Experience
Essential
- Experience with user support
- Computer literate with knowledge of MS Office applications especially Excel & Word plus PC environment
Desirable
- Experience of working within the NHS
- Knowledge and experience in the configuration & application management of computerised clinical/information systems
Person Specification
Qualifications
Essential
- Degree/NVQ Level 4 or equivalent knowledge and experience
- English and Maths qualifications
Desirable
Knowledge, Skills and Experience
Essential
- Experience with user support
- Computer literate with knowledge of MS Office applications especially Excel & Word plus PC environment
Desirable
- Experience of working within the NHS
- Knowledge and experience in the configuration & application management of computerised clinical/information systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).