Job summary
We have an exciting operational opportunity within the Planned Care Directorate team in the Ophthalmology Team for Permanent Band 3 Macular Administration Clerk.
We have a full time vacancy for a clerical officer to support the macular/diabetic/medical retinal booking and scheduling team and support reception cover for macular treatment outpatient services.
Main duties of the job
We wish to appoint an experienced and organised individual, with good IT skills who is able to demonstrate their ability to follow instructions correctly but also to work independently when required.
You must have excellent interpersonal and communication skills and be comfortable liaising with people at all levels. The role is public facing and office based so you must enjoy interacting with our patients, greeting them, and helping them with any queries.
You must have a good telephone manner as the role also involves contact with patients on the phone. You will have good all round administration skills, good basic numeracy and literacy skills, organisational / prioritisation skills, attention to detail and a willingness to be trained.
You must be flexible for cross-site working demanding on service needs on the day.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- Diploma level qualification or equivalent experience
- 5 GCSE (or equivalent) including Maths and English
- Customer Care NVQ level 2 or equivalent experience
Experience
Essential
- Substantial administration experience
- Experience of using NCA clinical systems e.g. PAS, Patient Centre etc
- Experience of working within a multi-disciplinary team
- Experience of team working and working independently
- Experience of managing waiting lists
Desirable
- Experience of working in a demanding environment
Skills & Knowledge
Essential
- Excellent planning / organisational skills
- Ability to communicate effectively with all levels of staff within the organisation
- Keyboard/IT skills
- Ability to work without supervision
- Awareness of the Data Protection Act and the need for confidentiality
- Ability to deal with difficult situations both on the phone and face to face
Desirable
- Advanced IT skills.
- Able to demonstrate problem-solving skills
Person Specification
Qualifications
Essential
- Diploma level qualification or equivalent experience
- 5 GCSE (or equivalent) including Maths and English
- Customer Care NVQ level 2 or equivalent experience
Experience
Essential
- Substantial administration experience
- Experience of using NCA clinical systems e.g. PAS, Patient Centre etc
- Experience of working within a multi-disciplinary team
- Experience of team working and working independently
- Experience of managing waiting lists
Desirable
- Experience of working in a demanding environment
Skills & Knowledge
Essential
- Excellent planning / organisational skills
- Ability to communicate effectively with all levels of staff within the organisation
- Keyboard/IT skills
- Ability to work without supervision
- Awareness of the Data Protection Act and the need for confidentiality
- Ability to deal with difficult situations both on the phone and face to face
Desirable
- Advanced IT skills.
- Able to demonstrate problem-solving skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).