Job summary
We are looking for a motivated and professional individual, who will work as part of the team, providing a high level of administrative support to the clinical and secretarial team.
You must possess good communication skills; have the ability to effectively work as part of a team, use your own initiative, proven organisational skills, an excellent telephone manner and a strong commitment to personal and professional development.
You will be an integral member of the team, working in a rewarding environment. This key role will involve coordinating of emails and incoming calls to the service and will assist in the day-to-day administration workload ensuring that the highest standards are maintained in line with the Trust's policies and procedures.
There are 2 posts available, 1 full time 37.5 hours and the other part time 21.00 hours.
Main duties of the job
You will be responsible for effective administration duties, booking patient appointments, call handling,email coordination and other administrative duties.
You must have previous office based experience and a working knowledge of Microsoft Office.
You must possess good communication skills; have the ability to effectively work as part of a team as well as on your own initiative, proven organisational skills and a strong commitment to personal and professional development.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- English & Maths GCSE Level C or Grade 4 and above
Desirable
- Digital Computer Qualification e.g. ECDL
Experience
Essential
- Working experience of Microsoft software including Word, Excel, PowerPoint, MS Teams
Desirable
- Experience of using Electronic Patient Record Systems e.g. SystmOne, EMIS, Allscripts.
- Experience of using NHS and / or other Local Authority electronic systems e.g. ESR, IDOX
- Previous clerical experience
Skills
Essential
- Ability to communicate effectively with all levels of Trust staff and external agencies and service users.
- Good keyboard skills
- Ability to prioritise workload effectively
- Good organisational skills
- Good written and verbal communication and interpersonal skills
- Ability to work as a team member and individually
- Conscientious and able to prioritise work to meet deadlines
- Digital / computer keyboard skills
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies.
- Be adaptable and flexible with the ability to learn new skills and adapt to a changing environment and quickly apply new processes
Desirable
- Working with databases and generating reports.
- Ability to accurately input data
- Typing / Word Processing skills
- Minute taking
Knowledge
Essential
- Office procedures and systems.
- Understanding of the importance of maintaining confidentiality
Person Specification
Qualifications
Essential
- English & Maths GCSE Level C or Grade 4 and above
Desirable
- Digital Computer Qualification e.g. ECDL
Experience
Essential
- Working experience of Microsoft software including Word, Excel, PowerPoint, MS Teams
Desirable
- Experience of using Electronic Patient Record Systems e.g. SystmOne, EMIS, Allscripts.
- Experience of using NHS and / or other Local Authority electronic systems e.g. ESR, IDOX
- Previous clerical experience
Skills
Essential
- Ability to communicate effectively with all levels of Trust staff and external agencies and service users.
- Good keyboard skills
- Ability to prioritise workload effectively
- Good organisational skills
- Good written and verbal communication and interpersonal skills
- Ability to work as a team member and individually
- Conscientious and able to prioritise work to meet deadlines
- Digital / computer keyboard skills
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies.
- Be adaptable and flexible with the ability to learn new skills and adapt to a changing environment and quickly apply new processes
Desirable
- Working with databases and generating reports.
- Ability to accurately input data
- Typing / Word Processing skills
- Minute taking
Knowledge
Essential
- Office procedures and systems.
- Understanding of the importance of maintaining confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).