Single Point of Access Administrator

Job summary

The Heywood, Middleton and Rochdale (HMR) Single Point of Access service is a friendly, forward thinking and inviting team based at Nye Bevan House in Rochdale.

The purpose of the Single Point of Access is to receive and process referrals for the services of Podiatry and Adult Musculoskeletal Physiotherapy, making onward bookings into assessment and treatment clinics held within the HMR community or at Rochdale Infirmary. The department also manages the processing of a significant number of hospital referrals from GP practices including the appointing of referrals for suspected cancer which must be appointed to a hospital clinic within a very tight time-frame.

Main duties of the job

The post holder will be responsible for the receipt and processing of patient referrals and appointment bookings received by the Single Point of access (SPOA). The SPOA receives referrals for hospital specialities, Musculoskeletal (MSK) Physiotherapy and Podiatry. The post holder will will be delegated a primary area of responsibility e.g. MSK Physiotherapy but will also support other functions as required.

There is also a requirement for reception duties on a rota basis to support the receipt of patients into the MSK Physiotherapy department at Nye Bevan House. Reception and administration duties at the MSK Physiotherapy department at Rochdale Infirmary may be required in times of leave.

The post-holder may also be required to undertake general office duties and arrange patient transport/interpretation services.

The post-holder will also be required to undertake delegated clinical administration tasks e.g. obtaining diagnostic investigation results, uploading clinical information into the patients electronic record, processing of onward referrals/diagnostic investigation requests and supporting queries to other departments.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.