Application Support Analyst

Job summary

We are looking for a Support Analyst to join our Support Team.

You will answer calls and support tickets relating to clinical systems and will be responsible for ensuring that all clinical systems and core systems related configuration are supported. You will be required to assist the Lead Applications Support Analyst with collecting and reporting on performance by providing a quality service to users of the clinical systems.

Excellent customer services skills and attention to detail are key to this role.

Please note: this is an on-site role based at Salford Care Organisation.

Main duties of the job

You will be part of a team who ensures that users are able to work effectively with supported clinical systems in use across the NCA. You will assess and respond to user queries, providing solutions to reported problems, as well as supporting the configuration & maintenance of the digital applications.

You will acquire and maintain detailed knowledge of the systems/applications and provide advice and support to assist departmental managers and colleagues when appropriate and share this knowledge within the digital team.

You will escalate any issues to your line manager and provide relevant data as required.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.