Job summary
An exciting opportunity has arisen to support the Patient and Service User Experience and Volunteer team across the Northern Care Alliance.
The post holder will assist in ensuring that patients and service users, their family and carers voices are heard and acted upon to improve quality, share good practice and improve experience of the care and service which they receive.
Flexible working can be accommodated.
Main duties of the job
To provide support to staff within the patient and service user experience and volunteer team to ensure excellent patient and service user experience including defined national and local projects, campaigns, and other initiatives across multiple Care Organisations.
Assist in the implementation of NCA wide patient experience strategy including the development of a framework to continue to involve local people, service users and their families in the development of strategic plans, ensuring that their voice is at the centre of all that we do.
Responsible for providing advice and delivery of training programmes to a wide range of staff groups, to ensure that systems and processes agreed at Trust level inform and are informed by locally based patient and service user strategies across the Care Organisations of the Northern Care Alliance.
Provide specialist advice to Care Organisations related to patient-public participation and involvement using research skills or evidence-based approach as required.
Nurture and maintain the development of links with wider community, voluntary sector organisations and stakeholders that have an interest in the provision of healthcare services and social care services.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- Educated to degree level or relevant professional qualification or significant relevant experience and continuing professional development relating to engaging with patient and public and gaining feedback by a variety of mechanisms
Desirable
- Relevant Management leadership or management qualification
Experience
Essential
- Experience of working in a leadership/ team management role within a healthcare environment, or equivalent, demonstrating a successful track record of delivery
- Experience of working in a complex, multi-agency environment and across organisational boundaries.
Desirable
- Experience of working successfully with staff, patient, service users and public from a variety of backgrounds.
- Experience in facilitating workshops and focus sessions with patients, relatives and the public to coproduce services and policies.
Skills
Essential
- Competent at interpreting, analysing data and writing complex reports for a variety of audiences.
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
- Proven ability to communicate effectively with people from a wide range of cultural backgrounds to a wide variety of audiences.
Person Specification
Qualifications
Essential
- Educated to degree level or relevant professional qualification or significant relevant experience and continuing professional development relating to engaging with patient and public and gaining feedback by a variety of mechanisms
Desirable
- Relevant Management leadership or management qualification
Experience
Essential
- Experience of working in a leadership/ team management role within a healthcare environment, or equivalent, demonstrating a successful track record of delivery
- Experience of working in a complex, multi-agency environment and across organisational boundaries.
Desirable
- Experience of working successfully with staff, patient, service users and public from a variety of backgrounds.
- Experience in facilitating workshops and focus sessions with patients, relatives and the public to coproduce services and policies.
Skills
Essential
- Competent at interpreting, analysing data and writing complex reports for a variety of audiences.
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
- Proven ability to communicate effectively with people from a wide range of cultural backgrounds to a wide variety of audiences.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).