Job summary
The Audiology Service covers the boroughs of Heywood, Middleton and Rochdale (HMR), Bury and Oldham. The post will primarily work for the Bury Service at Radcliffe Primary Care Centre.
There will be some expectation of cross borough cover within the clerical team. It is an Innovative and dynamic team that provides assessment, treatment and advice to adults and children with hearing difficulties.
Main duties of the job
To undertake reception duties and provide administrative support for the Audiology Service. The role will be predominantly at one base at Radcliffe Primary Care Centre however, on occasions it may be necessary to work at another site and be flexible with your working pattern. To meet, greet and signpost patients attending their appointments. To support patients through the booking process and update the patient management system.
- To provide a responsive and patient friendly service that supports the Audiology service.
- To meet, greet and signpost patients as necessary.
- Record attendance and activity on AuditBase.
- Check patient demographics and update accordingly.
- To take triaged referrals from internal sources and add to the Audiology Patient Management system
- To book patient appointments from internal sources and produce appointment letters.
- To give administrative support to the Audiology Service i.e. dissemination of letters, stock control, booking in and out of ear moulds etc.
- To have excellent communication skills and provide good customer care to all patients and stakeholders.
- Assist in the production of statistics.
- To collect and distribute stock/supplies
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- GCSE level C or above in English or equivalent.
Desirable
- ECDL Certificate
- Evidence of on going further development
- IT qualifications
Experience
Essential
- Experience of working with the general public.
Desirable
- Experience working in administration
- Experience of working within the NHS
Knowledge
Essential
- Basic knowledge of computer applications such as databases, excel, word, e mail
Skills
Essential
- Ability to work under pressure, prioritise work, operate independently and as part of a team.
- Basic IT skills
- Good interpersonal and communication skills
- Ability to liaise with people at all levels of seniority and all disciplines, clinical and non clinical.
- Ability to undertake physical activities in order to collect and distribute stock items sometimes of a heavy nature
Person Specification
Qualifications
Essential
- GCSE level C or above in English or equivalent.
Desirable
- ECDL Certificate
- Evidence of on going further development
- IT qualifications
Experience
Essential
- Experience of working with the general public.
Desirable
- Experience working in administration
- Experience of working within the NHS
Knowledge
Essential
- Basic knowledge of computer applications such as databases, excel, word, e mail
Skills
Essential
- Ability to work under pressure, prioritise work, operate independently and as part of a team.
- Basic IT skills
- Good interpersonal and communication skills
- Ability to liaise with people at all levels of seniority and all disciplines, clinical and non clinical.
- Ability to undertake physical activities in order to collect and distribute stock items sometimes of a heavy nature
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).