Job summary
We are looking for an experienced and innovative End User Compute (EUC) Manager to lead our IT team in delivering exceptional user experiences across all devices and platforms. In this critical role, you will be responsible for the strategy, management, and support of all end-user computing services, ensuring our employees have the tools they need to work efficiently and securely.
As the EUC Manager, you will oversee the deployment and management of desktop environments, mobile devices, and collaboration tools, while ensuring that all systems are optimized for performance and security. You will lead a team of IT professionals, driving the implementation of new technologies and managing the endpoint and VDI environments.
Your key responsibilities will include developing and maintaining policies for device management, providing technical support and training to users, and ensuring compliance with industry standards and regulations. You will work closely with other IT leaders to ensure seamless integration of end-user services with our overall IT infrastructure.
The ideal candidate will have a deep understanding of end-user computing technologies, strong leadership skills, and a passion for enhancing user experience. You will be a proactive problem-solver, with the ability to manage multiple projects simultaneously and deliver results in a fast-paced environment.
Join our team and help shape the future of how we work, making a direct impact on our productivity and success.
Main duties of the job
Your primary responsibility will be to lead and manage the End User Compute (EUC) team, ensuring the delivery of high-quality technical support services to NCA staff. You will develop and implement service strategies, policies, and procedures to optimise end-user computing environments, enhance user experience, and maximise productivity across NCA sites.
In addition to managing day-to-day operations, you will play a key role in driving innovation and continuous improvement initiatives within the EUC team. You will identify opportunities to streamline processes, automate tasks, and leverage emerging technologies to enhance service delivery and support the evolving needs of NCA stakeholders.
As a Team Manager, EUC, you will also be responsible for managing resources, budgets, and performance metrics to ensure the efficient and effective operation of the EUC team. Your leadership, communication skills, and ability to build and motivate teams will be instrumental in fostering a culture of excellence, collaboration, and customer service.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- Relevant master's degree or equivalent, or ability to demonstrate equivalent knowledge, skills and experience.
- Relevant high level subject matter qualification (e.g. VMWare Horizon/Citrix/AVD) or equivalent knowledge, skills and experience.
- Relevant Leadership Qualification or equivalent knowledge, skills and experience. (e.g. ILM/CMI/Degree)
- Project Management Qualification (Prince2, SCRUM, etc)
- ITIL Qualification
- Evidence of continued professional development
Desirable
- Professional, managerial and leadership qualification or equivalent experience at senior management level.
Knowledge, Training & Experience
Essential
- Proven experience in team management, work scheduling, performance reviews and strategic improvement.
- Significant experience of supporting and implementing enterprise grade solutions (Cisco, Citrix, VMWare, Microsoft, Azure).
- Knowledge of budgetary management.
- Ability to author clear concise reports, letters, minutes, and documents using a good standard of English.
- Record of performance management and delivery of projects, targets, policy implementation, change management.
- Experience and knowledge of the technical and business requirements, specification, procurement and implementation of enterprise IT solutions.
- Good knowledge of data protection GDPR/DSPT and other relevant legislation standards.
- Able to identify and resolve complex issues and problems across a broad range of IT solutions to an advanced level.
- Able to evaluate and define use of new IT solutions through research and development and build of test configurations.
- Significant experience of delivering, supporting and troubleshooting complex multi-vendor technical infrastructures.
Desirable
- Knowledge and understanding of NHS /experience working within a healthcare setting.
- Experience in contributing to large, strategic technical transformation projects in a complex IT environment.
- Demonstrable and practical experience at a senior level, in public or private sector, of delivering transformational change to business technologies and processes, to deliver cost savings and service improvements for customers.
Skills & Abilities
Essential
- Ability to coach and mentor staff to develop their technical skills and experience, performing to their full potential.
- Excellent interpersonal skills able to engage and build effective relationships at all levels in stakeholder organisations.
- Flexible approach to work
- Advanced communication skills with the ability to communicate on complex matters and demanding situations.
- Provide and receive highly complex, sensitive or contentious information to varying groups of stakeholders.
- Proven ability to work to critical deadlines and to effectively prioritise workload.
- Able to identify, plan and implement ongoing service improvements.
- Able to apply judgement, creativity, and flexibility to solve complex problems and generate new ideas.
- Able to systematically analyse information and cut through complexity to bring clear, relevant, and intelligible recommendations.
- Advanced and accurate keyboard skills
- Enthusiasm and drive to motivate staff at all levels.
- Able to deliver to challenging deadlines and to support others in achieving deadlines.
- Ability to travel within the requirements of the post, including transporting appropriate equipment when required.
Person Specification
Qualifications
Essential
- Relevant master's degree or equivalent, or ability to demonstrate equivalent knowledge, skills and experience.
- Relevant high level subject matter qualification (e.g. VMWare Horizon/Citrix/AVD) or equivalent knowledge, skills and experience.
- Relevant Leadership Qualification or equivalent knowledge, skills and experience. (e.g. ILM/CMI/Degree)
- Project Management Qualification (Prince2, SCRUM, etc)
- ITIL Qualification
- Evidence of continued professional development
Desirable
- Professional, managerial and leadership qualification or equivalent experience at senior management level.
Knowledge, Training & Experience
Essential
- Proven experience in team management, work scheduling, performance reviews and strategic improvement.
- Significant experience of supporting and implementing enterprise grade solutions (Cisco, Citrix, VMWare, Microsoft, Azure).
- Knowledge of budgetary management.
- Ability to author clear concise reports, letters, minutes, and documents using a good standard of English.
- Record of performance management and delivery of projects, targets, policy implementation, change management.
- Experience and knowledge of the technical and business requirements, specification, procurement and implementation of enterprise IT solutions.
- Good knowledge of data protection GDPR/DSPT and other relevant legislation standards.
- Able to identify and resolve complex issues and problems across a broad range of IT solutions to an advanced level.
- Able to evaluate and define use of new IT solutions through research and development and build of test configurations.
- Significant experience of delivering, supporting and troubleshooting complex multi-vendor technical infrastructures.
Desirable
- Knowledge and understanding of NHS /experience working within a healthcare setting.
- Experience in contributing to large, strategic technical transformation projects in a complex IT environment.
- Demonstrable and practical experience at a senior level, in public or private sector, of delivering transformational change to business technologies and processes, to deliver cost savings and service improvements for customers.
Skills & Abilities
Essential
- Ability to coach and mentor staff to develop their technical skills and experience, performing to their full potential.
- Excellent interpersonal skills able to engage and build effective relationships at all levels in stakeholder organisations.
- Flexible approach to work
- Advanced communication skills with the ability to communicate on complex matters and demanding situations.
- Provide and receive highly complex, sensitive or contentious information to varying groups of stakeholders.
- Proven ability to work to critical deadlines and to effectively prioritise workload.
- Able to identify, plan and implement ongoing service improvements.
- Able to apply judgement, creativity, and flexibility to solve complex problems and generate new ideas.
- Able to systematically analyse information and cut through complexity to bring clear, relevant, and intelligible recommendations.
- Advanced and accurate keyboard skills
- Enthusiasm and drive to motivate staff at all levels.
- Able to deliver to challenging deadlines and to support others in achieving deadlines.
- Ability to travel within the requirements of the post, including transporting appropriate equipment when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).