Job summary
An exciting opportunity has opened up to join our team.
With demand on our services at an all time high the role our department provides has never been more critical.
Team Members are required to work on a rota system to cover
8.00am - 6.00pm Monday - Friday
Main duties of the job
As a Senior Booking Clerk your main duties will cover:
- Managing waiting lists by priority and date order
- Booking those next on the list to a date and time that suits them
- Answering and signposting general enquiries from patients calling our appointments line
- Working collaboratively with the directorate team to ensure the capacity & demand balance is right
- Organising your workload to meet our KPI's
To do this we need you to:
- Be able to prioritise your workload effectively
- Pride yourself on being organised
- Have an excellent eye for detail
- Be confident using a computer and Microsoft Office (in particular Excel)
- Have an excellent telephone manner
- Be able to communicate effectively and manage patient expectation
- Strive to give our patients an excellent customer service
- Be enthusiastic, resilient, confident, and committed
We will give you:
- The chance to make a difference to people in our local communities
- A mix of both office and home-working on a rota basis once training completed
- A range of Monday to Friday shifts
- Career development opportunities
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- Numeracy & Literacy (A-C)
Desirable
- Customer care NVQ level 2 or equivalent experience
- ECDL
Skills
Essential
- Be able to prioritise own workload and work to deadlines
- Ability to work under pressure
- Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone
- Ability to deal effectively with confrontational/challenging situations
Experience
Essential
- Previous experience of working within a team
- Experience of working in a customer care environment
- Office experience and knowledge of administrative procedures
- Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone
Desirable
- Booking & Scheduling/Theatre Scheduling background
Knowledge
Essential
- An understanding of NHS targets
- Good knowledge of computer systems and ability to transfer information accurately
- A good understanding of confidentiality/data protection
Person Specification
Qualifications
Essential
- Numeracy & Literacy (A-C)
Desirable
- Customer care NVQ level 2 or equivalent experience
- ECDL
Skills
Essential
- Be able to prioritise own workload and work to deadlines
- Ability to work under pressure
- Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone
- Ability to deal effectively with confrontational/challenging situations
Experience
Essential
- Previous experience of working within a team
- Experience of working in a customer care environment
- Office experience and knowledge of administrative procedures
- Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone
Desirable
- Booking & Scheduling/Theatre Scheduling background
Knowledge
Essential
- An understanding of NHS targets
- Good knowledge of computer systems and ability to transfer information accurately
- A good understanding of confidentiality/data protection
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).