Job summary
We now have a vacancy for a part time (25.5 hours) Band 3 Bereavement Officer to work at the Royal Oldham Hospital which is part of the Northern Care Alliance.
The post holder is responsible for co-ordinating and issuing the Medical Certificate Cause of Death and all associated administration duties. The post involves considerable contact with relatives and those associated with the deceased patient, Funeral Directors, Medical staff, Coroner's Office, Medical Examiners Team, Trust employees and relevant outside agencies. The post holder must work to all Trust Policies, procedures, and legal requirements.
Main duties of the job
Provide telephone and face to face support and guidance, to relatives. And explain the next steps following the death of their relative in the hospital.
Liaise with medical and technical staff within the Trust, Funeral Directors, Registrars, Coroner's Office, other outside agencies, next of kin, relatives and friends or the appointee of the deceased as required, being professional at all times.
Deal with correspondence and telephone calls of a sensitive and confidential nature.
Routinely monitor email generic accounts, and action notifications.
To be aware of differing religious and cultural beliefs, relating to death. And supporting families so that specific wishes and requests are met where possible.
Relaying sensitive information using tact, diplomacy, and empathy where the need arises.
To ensure that Coroners' referrals are completed within the agreed policy timescales by the medical teams.
To plan, prioritise, and adapt to a time critical service.
To work flexibly and to work additional hours as and when required to meet the demands of the service. To provide temporary cover on other hospital sites as and when required on an ad hoc basis.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website https://careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.
Person Specification
Skils & Abilities
Essential
- Good word processing and spreadsheet, knowledge of using databases and ability to communicate by email.
- To be able to priorities and mange own workload effectively.
- Demonstrate good verbal communication skills to liaise with all levels of staff and the public.
- Full awareness of the importance of exercising confidentiality always.
- Able to deal with the public in a professional manor.
- Able to work within a multidisciplinary team and maintain good working relationships.
- Be able to recognise and act to minimise stressful situations.
Knowledge, Training & Experience
Desirable
- Health Service experience.
- Evidence of recent experience.
Qualifications
Essential
- NVQ level 3 in business admin or equivalent experience.
- GCSE in Maths & English (Grade C minimum or equivalent level of experience)
Person Specification
Skils & Abilities
Essential
- Good word processing and spreadsheet, knowledge of using databases and ability to communicate by email.
- To be able to priorities and mange own workload effectively.
- Demonstrate good verbal communication skills to liaise with all levels of staff and the public.
- Full awareness of the importance of exercising confidentiality always.
- Able to deal with the public in a professional manor.
- Able to work within a multidisciplinary team and maintain good working relationships.
- Be able to recognise and act to minimise stressful situations.
Knowledge, Training & Experience
Desirable
- Health Service experience.
- Evidence of recent experience.
Qualifications
Essential
- NVQ level 3 in business admin or equivalent experience.
- GCSE in Maths & English (Grade C minimum or equivalent level of experience)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).