Job summary
Based at Rochdale Care Organisation, yet with travel across all Northern Care Alliance sites, the successful post holder will report to the Group CAFM and Asset Manager and play a key role in the Northern Care Alliance's Estates and Facilities Division.
The successful post holder will support the Group CAFM and Asset Manager with the implementation and management of the CAFM (Computer Aided Facilities Management) system, in addition to managing the Estates help desk team.
The post holder will be expected to develop/co-ordinate an effective estates help desk function to achieve agreed Performance and Financial targets, in addition to planning and coordinating services within the wider E&F Function.
Main duties of the job
The post holder will be confident and understanding of the live healthcare environment and willing to learn processes which aid the ability to work in such an environment.
The post holder's responsibilities will include but not be limited to:
- Manage the estates reactive calls through the intranet portal and Estates help desk.
- Be a point of contact and reference for end user with queries within the TABS CAFM system.
- Co-ordinate appropriate cover for the Estates Reception across the Trust.
- Use Microsoft office software, CAFM system and Cisco Software to produce spreadsheets and create reports.
- Manage Help Desk staff including, workload management, training and development, recruitment and selection, appraisal, grievance and disciplinary, and attendance management.
- The post holder is responsible for the timely recording and action of reactive estates jobs across the Trust and the Community sites using the CAFM system. (intranet portal and telephone calls)
- Support the Estates Management Team in day-to-day clerical tasks. Example closing jobs on the CAFM system, first point of contact with contractors.
- Ensuring appropriate Help Desk staffing are maintained on site and call handlers.
- Provide advice and support to staff on requesting reactive jobs using the Trusts intranet and telephone calls.
- The hours of work are 37.5 hours per week Monday to Friday.
About us
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.
Job description
Job responsibilities
Candidates must have experience in a complex provider organisation, and be able todemonstrate the ability to plan and manage own workload in order to contribute to the provision of an efficient and timely Estates Help Desk Function.
Candidates must be experienced in the line management of staff and will ideally have experience in the use of computer aided facilities management systems.
You will thrive within a team working environment, with the ability to drive forward change and develop the estates and facilities helpdesk function.
In line with the Trusts Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership. However, as members of ethnicity minority groups, individuals with disabilities and women are currently under-represented at this level of post, we would encourage applications from members of these groups. Appointment will be based on merit alone.
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
Candidates must have experience in a complex provider organisation, and be able todemonstrate the ability to plan and manage own workload in order to contribute to the provision of an efficient and timely Estates Help Desk Function.
Candidates must be experienced in the line management of staff and will ideally have experience in the use of computer aided facilities management systems.
You will thrive within a team working environment, with the ability to drive forward change and develop the estates and facilities helpdesk function.
In line with the Trusts Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, disability, nationality, religion, marital status, social back ground or trade union membership. However, as members of ethnicity minority groups, individuals with disabilities and women are currently under-represented at this level of post, we would encourage applications from members of these groups. Appointment will be based on merit alone.
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- Evidence of continuing personal and professional development
Desirable
- NVQ Level 3 in Business Administration or equivalent experience.
Knowledge, Skills and Experience
Essential
- To demonstrate the ability to plan and manage own workload in order to contribute to the provision of an efficient and timely Estates Help Desk Function.
- Experienced in the direct management of staff.
- Ability to use a range of MS Office packages.
- Able to work under pressure and to meet deadlines with frequent interruptions.
- Excellent organisational skills.
- Excellent Interpersonal skills (verbal and written) and communication skills to liaise with all disciplines both on the telephone, in person and in writing.
- Ability to deal with people in sensitive, objective and articulate manner.
- Excellent analytical and judgment skills demonstrating an ability to interpret and act on complex information
- Willing to undertake training and development to support the Help Desk and wider Estates function.
Desirable
- Experienced user of CAFM systems and Cisco software system.
- Experience of working in a healthcare setting.
Person Specification
Qualifications
Essential
- Evidence of continuing personal and professional development
Desirable
- NVQ Level 3 in Business Administration or equivalent experience.
Knowledge, Skills and Experience
Essential
- To demonstrate the ability to plan and manage own workload in order to contribute to the provision of an efficient and timely Estates Help Desk Function.
- Experienced in the direct management of staff.
- Ability to use a range of MS Office packages.
- Able to work under pressure and to meet deadlines with frequent interruptions.
- Excellent organisational skills.
- Excellent Interpersonal skills (verbal and written) and communication skills to liaise with all disciplines both on the telephone, in person and in writing.
- Ability to deal with people in sensitive, objective and articulate manner.
- Excellent analytical and judgment skills demonstrating an ability to interpret and act on complex information
- Willing to undertake training and development to support the Help Desk and wider Estates function.
Desirable
- Experienced user of CAFM systems and Cisco software system.
- Experience of working in a healthcare setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).