Job summary
You will be responsible for creating 'mini' medical records for clinical use including EDRMS Form Pack generation, undertaking reception duties and support for patients self-checking in for appointments across a number of receptions desks across all Trust sites including satellite clinics within the community. You will also undertake the booking and scheduling of patient appointments and associated administrative duties. All activities within the Booking and Scheduling Service must comply with the Trust's Elective and Cancer Access Policies and ensure patients are offered an appropriate choice of appointments.
You will provide a high quality service focused on customer service for each patient and the Trust's clinical teams.
Main duties of the job
The Health Records Service will be central in the move to scanned health records as part of the Trust's developing Electronic Patient Records and will therefore provide a different service than has historically been the case. The Service provides the Trust-wide Reception, Overseas Visitors, Private Patients, Intensive Therapy Unit (ITU) Bed Information Services.
The Health Records Service and particularly the reception service operate extended hours in the evenings and at the weekend to ensure wider patient access. The post holder will be required to work flexibly to cover these hours of operation and may be expected to work across all Trust sites.
The Health Records Service will retrieve and prepare records for scanning in advance of planned patients outpatient appointments and admissions along with providing a service for short notice and non-planned appointments and admissions.
A records library service will be maintained for low retrieval records which are not currently in active use, for deceased patients and items that will not be scanned and manage the destruction of these records in accordance with the Records Management Policy.
About us
We're thrilled you're thinking of joining us!
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.
The Alliance was formed:
- To provide safe, reliable and high-quality care
- To provide economies of scale
- To improve management of healthcare at a local level
- To bring together health and social care in each local area
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications, Knowledge, Skills
Essential
- Education to GCSE level or equivalent including Mathematics and English.
- Able to maintain accuracy to high standard.
- Experience of working in a Reception or administrative role preferably in a health care environment with patient contact.
- Professional approach and appearance.
- Able to recognise and resolve routine issues referring to a Team Leader/ Manager, where appropriate.
- Understanding of confidentiality, data Protection and Caldicott Principles
- Good level of numeracy and literacy.
- Able to communicate in both verbal and written format
- Good keyboard and PC skills.
- Working knowledge of Microsoft Office i.e. Outlook, Word, Excel
- Organised and methodical, with an attention to detail.
- Good work ethic.
- Motivated and enthusiastic.
- Courteous and friendly.
- Adaptability and flexibility.
- Knowledge of a hospital based Patient Administration System.
- Previous experience of data entry/input
Desirable
- Hold a diploma or be currently working towards a diploma in business administration or equivalent.
- Experience of service and individual performance tracking and management processes
- Understanding of NHS waiting time standards, including partial booking and 18 weeks.
- Able to implement new ideas to benefit patients, staff and working environment.
- Knowledge of NHS waiting time requirements and procedures.
Person Specification
Qualifications, Knowledge, Skills
Essential
- Education to GCSE level or equivalent including Mathematics and English.
- Able to maintain accuracy to high standard.
- Experience of working in a Reception or administrative role preferably in a health care environment with patient contact.
- Professional approach and appearance.
- Able to recognise and resolve routine issues referring to a Team Leader/ Manager, where appropriate.
- Understanding of confidentiality, data Protection and Caldicott Principles
- Good level of numeracy and literacy.
- Able to communicate in both verbal and written format
- Good keyboard and PC skills.
- Working knowledge of Microsoft Office i.e. Outlook, Word, Excel
- Organised and methodical, with an attention to detail.
- Good work ethic.
- Motivated and enthusiastic.
- Courteous and friendly.
- Adaptability and flexibility.
- Knowledge of a hospital based Patient Administration System.
- Previous experience of data entry/input
Desirable
- Hold a diploma or be currently working towards a diploma in business administration or equivalent.
- Experience of service and individual performance tracking and management processes
- Understanding of NHS waiting time standards, including partial booking and 18 weeks.
- Able to implement new ideas to benefit patients, staff and working environment.
- Knowledge of NHS waiting time requirements and procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).