Job summary
Calling all talented and ambitious individuals in the field of technology! We have an incredible opportunity to join our vibrant Digital Operations team, and for you to realise your full potential while making a lasting impact as the Senior Manager for End User Compute.
At the NCA, we foster a vibrant and collaborative work environment where your skills and ideas will thrive. As a Senior Manager, you will play a pivotal role in shaping the future of our end user computing landscape. You'll have the freedom to unleash your creativity, drive innovation, and lead a team of exceptional professionals.
Imagine the satisfaction of spearheading cutting-edge initiatives to revolutionise end user experiences. Your expertise will directly contribute to optimising our technology infrastructure, ensuring seamless integration of desktops, laptops, and mobile devices across the NCA.
This is your chance to be part of a forward-thinking organisation that values your skills and recognises your potential
Joining our team, you will have access to a supportive, collaborative, and innovative work environment with a strong emphasis on work-life balance. We offer flexible working arrangements alongside access to wellbeing and occupational health support. We provide a competitive salary and excellent opportunities for career development. We promote diversity, inclusion, and a positive workplace culture, fostering collaboration among passionate I&D colleagues.
Main duties of the job
The primary objective of this post is to ensure that all users of digital services within the Trust are provided with appropriate technology solutions for them to effectively perform their roles.
The Senior Manager, End User Computing (EUC) will provide the technical capability to deploy suitable hardware and software solutions at the point of service delivery, with the objective of ensuring reliability, continuity and second line support wherever there is a failure in service.
The post holder will achieve this through direct leadership & management of a team of skilled and motivated staff, to successfully achieve the Trust's desired Digital Service availability and quality standards, within cost and resource constraints.
The post holder will be responsible for consulting widely across the Informatics & Digital community and more broadly with senior leaders across the Trust to set the strategy for EUC solutions, thereafter, ensuring that this strategy is implemented according to cost and risk appetites. Ownership, development, and delivery of the Trust's EUC strategy sits alongside the requirement to initiate and deliver such improvement initiatives as may be required to measure and meet changing customer requirements.
Where service failures occur, the post-holder will be required to work collaboratively to resolve live issues and where necessary co-ordinate the involvement of third-party suppliers on a 24/7 basis.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, it serves over one million people across Greater Manchester and employs over 21,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge.
We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.
The NCA has a clear vision to become a leading provider of healthcare services, recognised for its exceptional patient care, clinical excellence, and outstanding workforce.
Its aspirations include further investing in technology and innovation to enhance patient care and experience, working collaboratively with other healthcare organisations to provide seamless and integrated services, and supporting its workforce to develop and grow their skills.
The Trust values its workforce and provides a supportive environment that encourages personal and professional growth. The organisation has a strong emphasis on team-working, collaboration, and innovation, creating an inspiring workplace culture that empowers staff to deliver the highest standards of patient care.
Job description
Job responsibilities
The Senior Manager for End User Computer will be responsible for ensuring:
- Planning, designing, and guiding the Trusts end user operations strategically and managing the internal client experience as it relates to the products and services offered.
- Providing the ultimate decision point for End User Experience design decisions across the NCA and attending the Technical Design Authority (TDA) in that capacity.
- Developing and implementing end user policies deployed across the user community.
- Ensuring standardisation of core processes; developing processes in support of strategic imperatives and programs.
- Leveraging all available resources to execute on the vision of end users experience.
- Developing strategies, plans, and policies that adhere to applicable security and data privacy practices and laws.
- Driving the continuous improvement of IT Infrastructure management such as managing service delivery, developing technical solutions and staff development and objectives.
- Collaborating with vendors for the procurement and implementation of new systems technologies; overseeing installation and resolving adaptation issues.
- Collaborating with Application Support teams to improve upon and deliver the best EUC experience.
- Leveraging strong technical knowledge of servers and network to collaborate with server and network support teams to design, implement, operate, and continuously improve EUC solutions.
- Creating self-help documents and articles for the user community.
- Being an active member of the Technical Operations leadership team and working closely within this group to drive excellent customer service and smooth end user experience.
- Serving as an escalation point for desktop support and end user experience issues; working closely with Service desk leads to document support procedures for desktop support.
- Owning Desktop Engineering and the Desktop Standard applications, tools, etc.
- Developing innovative solutions and acting as escalation point for analysis and resolution of complex issues.
Job description
Job responsibilities
The Senior Manager for End User Computer will be responsible for ensuring:
- Planning, designing, and guiding the Trusts end user operations strategically and managing the internal client experience as it relates to the products and services offered.
- Providing the ultimate decision point for End User Experience design decisions across the NCA and attending the Technical Design Authority (TDA) in that capacity.
- Developing and implementing end user policies deployed across the user community.
- Ensuring standardisation of core processes; developing processes in support of strategic imperatives and programs.
- Leveraging all available resources to execute on the vision of end users experience.
- Developing strategies, plans, and policies that adhere to applicable security and data privacy practices and laws.
- Driving the continuous improvement of IT Infrastructure management such as managing service delivery, developing technical solutions and staff development and objectives.
- Collaborating with vendors for the procurement and implementation of new systems technologies; overseeing installation and resolving adaptation issues.
- Collaborating with Application Support teams to improve upon and deliver the best EUC experience.
- Leveraging strong technical knowledge of servers and network to collaborate with server and network support teams to design, implement, operate, and continuously improve EUC solutions.
- Creating self-help documents and articles for the user community.
- Being an active member of the Technical Operations leadership team and working closely within this group to drive excellent customer service and smooth end user experience.
- Serving as an escalation point for desktop support and end user experience issues; working closely with Service desk leads to document support procedures for desktop support.
- Owning Desktop Engineering and the Desktop Standard applications, tools, etc.
- Developing innovative solutions and acting as escalation point for analysis and resolution of complex issues.
Person Specification
Qualifications
Essential
- Educated to a minimum of Master's degree level, or equivalent post graduate qualification or equivalent level of experience within a senior Digital Operations role
- Degree level or equivalent qualification specifically in IT/Informatics
- Evidence of management development through Continuous Professional Development and/or formal management course
Desirable
- IT Service Management (ITSM) certifications
- ITIL 3 / 4 practitioner or higher
- Relevant certifications in End User Computing Technologies covering application delivery, application management, and persona management; with specific interest in VMware Horizon, Citrix Virtual Apps and Desktops, or Microsoft Remote Desktop Services (RDS) which cover certifications such as Modern Desktop Administrator Associate (MD-100, MD-101) VMware Certified Professional (VCP-DTM) or Citrix Certified Associate - Virtualization (CCA-V)
Knowledge
Essential
- Highly developed specialist knowledge and experience of managing Digital Operations acquired over a significant period
- Knowledge of application delivery methods, such as application virtualization, application streaming, or software packaging. Experience with tools like Microsoft App-V, Citrix App Layering, or similar technologies
- Extensive knowledge and experience in managing large-scale end user compute environments, including desktop and laptop management, operating systems (Windows, macOS), virtual desktop infrastructure (VDI), mobile device management (MDM), and user access control.
Desirable
- Highly developed specialist knowledge and experience of managing Digital Operations acquired over a significant period
Skills
Essential
- Ability to engage and influence and persuade a broad range of individuals and professional groups at all levels of seniority
- Strategic thinking - ability to anticipate and resolve problems before they arise
- Proactive, creative and flexible approach to identifying and taking forward opportunities, shaping new ideas and partnerships
- Continuous Learning and Adaptability: A mindset of continuous learning and keeping up-to-date with emerging technologies and trends in end user compute. Ability to adapt to changing business needs and technological advancements to drive innovation and improvements in end user compute services.
Experience
Essential
- Significant relevant experience within IT operations environment with a high degree of complexity acquired through training and experience over extended period
- In-depth experience in end user compute technologies and solutions. This includes proficiency in managing and supporting desktops, laptops, mobile devices, virtual desktop infrastructure (VDI), operating systems (such as Windows, macOS, and Linux), application deployment, patch management, and user access control.
- Experience of managing a variety of stakeholders with conflicting agendas
- Significant experience of developing and implementing technology processes and procedures and delivering transformational change in Digital Operations
Other
Essential
- Access to a vehicle which can be used for work purposes
Person Specification
Qualifications
Essential
- Educated to a minimum of Master's degree level, or equivalent post graduate qualification or equivalent level of experience within a senior Digital Operations role
- Degree level or equivalent qualification specifically in IT/Informatics
- Evidence of management development through Continuous Professional Development and/or formal management course
Desirable
- IT Service Management (ITSM) certifications
- ITIL 3 / 4 practitioner or higher
- Relevant certifications in End User Computing Technologies covering application delivery, application management, and persona management; with specific interest in VMware Horizon, Citrix Virtual Apps and Desktops, or Microsoft Remote Desktop Services (RDS) which cover certifications such as Modern Desktop Administrator Associate (MD-100, MD-101) VMware Certified Professional (VCP-DTM) or Citrix Certified Associate - Virtualization (CCA-V)
Knowledge
Essential
- Highly developed specialist knowledge and experience of managing Digital Operations acquired over a significant period
- Knowledge of application delivery methods, such as application virtualization, application streaming, or software packaging. Experience with tools like Microsoft App-V, Citrix App Layering, or similar technologies
- Extensive knowledge and experience in managing large-scale end user compute environments, including desktop and laptop management, operating systems (Windows, macOS), virtual desktop infrastructure (VDI), mobile device management (MDM), and user access control.
Desirable
- Highly developed specialist knowledge and experience of managing Digital Operations acquired over a significant period
Skills
Essential
- Ability to engage and influence and persuade a broad range of individuals and professional groups at all levels of seniority
- Strategic thinking - ability to anticipate and resolve problems before they arise
- Proactive, creative and flexible approach to identifying and taking forward opportunities, shaping new ideas and partnerships
- Continuous Learning and Adaptability: A mindset of continuous learning and keeping up-to-date with emerging technologies and trends in end user compute. Ability to adapt to changing business needs and technological advancements to drive innovation and improvements in end user compute services.
Experience
Essential
- Significant relevant experience within IT operations environment with a high degree of complexity acquired through training and experience over extended period
- In-depth experience in end user compute technologies and solutions. This includes proficiency in managing and supporting desktops, laptops, mobile devices, virtual desktop infrastructure (VDI), operating systems (such as Windows, macOS, and Linux), application deployment, patch management, and user access control.
- Experience of managing a variety of stakeholders with conflicting agendas
- Significant experience of developing and implementing technology processes and procedures and delivering transformational change in Digital Operations
Other
Essential
- Access to a vehicle which can be used for work purposes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).