Job summary
As Administration Manager, you'll play a central role in keeping a complex and fast-moving Trauma & Orthopaedics service running efficiently. You'll lead a hard-working and diverse administrative team who manage high volumes, competing demands and challenging deadlines every day. This is a role where your leadership truly matters - your organisation, clarity and support will help the team deliver for our patients and clinicians.
You'll work in an environment that is dynamic, varied, and full of opportunity to shape how services operate. While the pace can be demanding, the role offers the chance to drive improvements, influence change, and build a resilient, skilled workforce. You'll work alongside a supportive management team where there will be many opportunities for professional development, learning and growth.
If you're motivated by responsibility, problem-solving and making tangible improvements in how care is delivered, this is a team and role where you can make a significant impact.
Main duties of the job
You'll oversee daily administrative operations, manage staff, coordinate waiting lists, support consultants, guide service improvements and ensure patient access standards are met. You'll handle operational challenges, lead change, analyse data, and keep complex workflows on track during busy and pressured periods.
We're looking for someone organised, resilient and confident in leading people. You'll need strong communication skills, solid experience managing staff, the ability to make decisions quickly, and a proactive approach to problem solving. Excellent Microsoft Office skills and alignment with our PRIDE values are key.
Examples of typical decisions you'll make independently:
- Managing a diverse workforce, ensuring the teams are healthy, motivated and supported in order to deliver KPIs and remain productive.
- Reallocating staff and reprioritising workload to maintain service continuity during sickness or sudden increases in demand.
- Determining actions to prevent waiting time breaches, such as adjusting pathways, capacity or task distribution.
- Deciding how to respond to administrative complaints or operational issues, ensuring the right information is gathered and appropriate actions are taken.
- Ensuring the smooth-running administrative function of the busy T&O departments.
If you're ready to lead, improve services and take ownership in a demanding but rewarding environment, we'd welcome your application.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Manage the day-to-day running of the Directorates administrative staff and resolving any issues that arise. This will include the authorising of annual leave and study leave.
- Monitor the staff workloads and allocate work according to staffing levels and adjust these during periods of sickness or unexpected changes in workload.
- Manage administrative staff sickness in line with Trust HR policies, undertaking return to work interviews, stage 1 and stage 2 interviews. To liaise with human Resources, where appropriate, in issues of sickness and phased returns to work. To produce monthly sickness reports for the Service Manager.
- To be responsible for the recruitment of secretarial staff, devising adverts and job descriptions, short-listing, interviewing and taking up references, chairing the interview panel and advising the service manager on the staff to be appointed.
- Undertake appraisals on the secretaries and clerical support staff and formulating PDP plans, including the identification of training needs and to provide opportunities for staff to undergo relevant training.
- Undertake mandatory training on a regular basis, ensuring that the administrative staff also comply with the requirements for mandatory training and adhere to the Health and safety at Work act.
- Ensure that all Consultants are allocated secretarial support to cover their secretarial duties and ensure training is provided where appropriate.
- Ensure that all clinical sessions are allocated adequate clerical staff and ensure training is provided where appropriate.
- To produce the agenda, chair and transcribe the minutes of the monthly administration meetings including dissemination of the Trust Core Brief.
- Train new and bank administrative staff on the job and ensure that progress is monitored.
Please review the attached job description and person specification for the detailed information of responsibilities.
Please note that this advertised position, which is part of occupation code 4141 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- Manage the day-to-day running of the Directorates administrative staff and resolving any issues that arise. This will include the authorising of annual leave and study leave.
- Monitor the staff workloads and allocate work according to staffing levels and adjust these during periods of sickness or unexpected changes in workload.
- Manage administrative staff sickness in line with Trust HR policies, undertaking return to work interviews, stage 1 and stage 2 interviews. To liaise with human Resources, where appropriate, in issues of sickness and phased returns to work. To produce monthly sickness reports for the Service Manager.
- To be responsible for the recruitment of secretarial staff, devising adverts and job descriptions, short-listing, interviewing and taking up references, chairing the interview panel and advising the service manager on the staff to be appointed.
- Undertake appraisals on the secretaries and clerical support staff and formulating PDP plans, including the identification of training needs and to provide opportunities for staff to undergo relevant training.
- Undertake mandatory training on a regular basis, ensuring that the administrative staff also comply with the requirements for mandatory training and adhere to the Health and safety at Work act.
- Ensure that all Consultants are allocated secretarial support to cover their secretarial duties and ensure training is provided where appropriate.
- Ensure that all clinical sessions are allocated adequate clerical staff and ensure training is provided where appropriate.
- To produce the agenda, chair and transcribe the minutes of the monthly administration meetings including dissemination of the Trust Core Brief.
- Train new and bank administrative staff on the job and ensure that progress is monitored.
Please review the attached job description and person specification for the detailed information of responsibilities.
Please note that this advertised position, which is part of occupation code 4141 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications/training and professional development
Essential
- Good standard of education.
Desirable
Experience
Essential
- Experience of managing and supervising groups of staff.
- Experience of audit and change management.
Skills, abilities and knowledge
Essential
- Leadership and motivational skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focus, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Able to work under pressure.
Person Specification
Qualifications/training and professional development
Essential
- Good standard of education.
Desirable
Experience
Essential
- Experience of managing and supervising groups of staff.
- Experience of audit and change management.
Skills, abilities and knowledge
Essential
- Leadership and motivational skills
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focus, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Able to work under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
