Job summary
Care Group A (PACE Care Group [Perioperative, Anaesthetics, Critical and Elective] is currently recruiting an Operations Manager for Sterile services Department to work alongside specialties to ensure the provision of a flexible and responsive service which meets the needs of service users.
This role will involve supporting the delivery of operational performance as well as ensuring continuous quality improvement, working collaboratively with Sterile Services across Norfolk & Waveney University Hospitals Group.
Main duties of the job
As Operational Manager for Sterile Services, you will lead the day to day operational management of the Trust's Central Sterile Services Department, ensuring the safe, effective and compliant decontamination of medical devices in line with national standards and regulatory requirements.
You will be responsible for service performance, quality assurance and risk management, maintaining robust quality systems, audit processes and full equipment traceability. Working closely with clinical teams, Infection Prevention & Control, Microbiology, Procurement and external partners, you will provide expert advice on decontamination processes and support service development across the Trust.
You will lead and develop a skilled workforce, overseeing recruitment, performance management, training and staff wellbeing, and fostering a positive, inclusive and high performing team culture. You will manage departmental budgets, monitor key performance indicators, identify efficiencies and contribute to business and capacity planning to ensure services remain responsive and sustainable.
You will act as a visible leader and role model, demonstrating the Trust's PRIDE values and a strong commitment to quality improvement, patient safety and equality, diversity and inclusion.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- To be responsible for the provision of high standards of service to the service user from the Decontamination services Department in line with Trust policy and service level agreements.
- To be responsible for delivering any existing external contracts and support development other external income opportunities.
- To maintain and develop effective quality control procedures within Decontamination Services to ISO 13485:2016 and Medical Devices Regulations (MDR)
- To input into and review the Trust Decontamination Policy in conjunction with the Consultant Microbiologist, Infection Prevention & Control Senior Team and other professionals, and report as required into the NNUH Decontamination committee.
- To develop, promote and maintain effective risk management protocols which ensure the provision of a safe service and environment.
- To maintain and develop good inter-departmental relationships with other Department managers including Theatres, Infection Prevention & Control (IP&C), Microbiologists and procurement, communicating through regular contact and forums, as well as maintaining close liaison with external customers.
- To provide technical advice from a decontamination, sterilisation and processing perspective to users with regards to the purchase of new theatre instrumentation.
- To develop the service and infrastructure in line with Trust, Care Group and personal objectives.
- To produce service KPIs and take appropriate action where performance levels fall below the required standard.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- To be responsible for the provision of high standards of service to the service user from the Decontamination services Department in line with Trust policy and service level agreements.
- To be responsible for delivering any existing external contracts and support development other external income opportunities.
- To maintain and develop effective quality control procedures within Decontamination Services to ISO 13485:2016 and Medical Devices Regulations (MDR)
- To input into and review the Trust Decontamination Policy in conjunction with the Consultant Microbiologist, Infection Prevention & Control Senior Team and other professionals, and report as required into the NNUH Decontamination committee.
- To develop, promote and maintain effective risk management protocols which ensure the provision of a safe service and environment.
- To maintain and develop good inter-departmental relationships with other Department managers including Theatres, Infection Prevention & Control (IP&C), Microbiologists and procurement, communicating through regular contact and forums, as well as maintaining close liaison with external customers.
- To provide technical advice from a decontamination, sterilisation and processing perspective to users with regards to the purchase of new theatre instrumentation.
- To develop the service and infrastructure in line with Trust, Care Group and personal objectives.
- To produce service KPIs and take appropriate action where performance levels fall below the required standard.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- Post Graduate qualification in management or equivalent level of experience.
Experience
Essential
- Extensive experience functioning at a managerial level in a healthcare and management of facilities related services
- Proven ability to implement change
Skills
Essential
- Knowledge of budgetary, financial control.
- Knowledge of audit process and research-based practice
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Post Graduate qualification in management or equivalent level of experience.
Experience
Essential
- Extensive experience functioning at a managerial level in a healthcare and management of facilities related services
- Proven ability to implement change
Skills
Essential
- Knowledge of budgetary, financial control.
- Knowledge of audit process and research-based practice
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
