Job summary
We are looking to recruit a friendly, enthusiastic, motivated, hardworking person to join our Paediatric team as a Waiting List Coordinator for the Children's Day Ward, where you'll play a vital role in delivering safe, compassionate and efficient care. This role is central to ensuring patients receive timely treatment, requiring accurate, real time management of waiting lists in line with Trust policies.
The Waiting List Coordinator plays a pivotal role in supporting waiting list management and supports delivery of a high-quality, safe and compassionate healthcare service.
All staff are expected to act as role models to others in all aspects of their work and consistently demonstrate the NNUH PRIDE Values, of People Focused, Respect, Dedication, Integrity and Excellence.
If you are passionate about making an impact and want to be part of a team that truly cares, we'd love to hear from you.
Main duties of the job
We are looking for someone to take responsibility for managing waiting lists, ensuring full compliance with local and national targets and policies. This includes sending relevant documentation to patients and accurately inputting information into appropriate IT systems.
The right candidate will have a strong understanding of the Patient Access Policy and consistently work in line with Trust and national procedures, meeting targets through real time data entry while upholding patient confidentiality.
Handling the rescheduling of patient operation appointments efficiently and politely, always aiming to provide a high standard of service. Ensuring patients receive all relevant information regarding the date of their planned admission.
To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
To be able to work independently, using their own initiative to effectively organise and prioritise their own workload. In addition, working well as part of a team, contributing positively to a supportive and collaborative working environment.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- The post holder will provide waiting list management for our Childrens Day Ward (Women & Childrens Services). This role relies on close working relationships between consultants, secretaries, departmental staff, patients and general practitioners.
- The post holder will ensure that all waiting lists within Women & Childrens Services are maintained accurately, observing the rules of real-time data entry. All aspects of this role should be carried out in line with the Patient Access Policy and the Trust PAS User Policy.
- To support the delivery of a high-quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Please see the attached Job Description for full details of the job specification and main responsibilities.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- The post holder will provide waiting list management for our Childrens Day Ward (Women & Childrens Services). This role relies on close working relationships between consultants, secretaries, departmental staff, patients and general practitioners.
- The post holder will ensure that all waiting lists within Women & Childrens Services are maintained accurately, observing the rules of real-time data entry. All aspects of this role should be carried out in line with the Patient Access Policy and the Trust PAS User Policy.
- To support the delivery of a high-quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Please see the attached Job Description for full details of the job specification and main responsibilities.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy
- Good IT skills particularly Excel (Microsoft Office and PAS)
Experience
Essential
- Significant NHS experience
- Awareness of Patient Access Policy
Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Skills
Essential
- Excellent communication and organisational skills
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy
- Good IT skills particularly Excel (Microsoft Office and PAS)
Experience
Essential
- Significant NHS experience
- Awareness of Patient Access Policy
Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Skills
Essential
- Excellent communication and organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
