Job summary
We're offering a fantastic opportunity for a motivated and forward thinking Performance Manager to become part of our dynamic Estates and Facilities Team.
In this pivotal role, you'll take the lead in ensuring our built environment not only meets but exceeds NHS standards. You'll be at the heart of driving compliance, boosting productivity, and shaping performance across our estate - making a real impact on the quality of care we deliver.
If you're passionate about performance improvement, thrive on responsibility, and want to play a key role in supporting the Trust's mission, we'd love to hear from you.
Main duties of the job
As our Performance Manager, you will play a key role in shaping excellence across Estates and Facilities. You will lead the Trust's data collection and reporting for the NHS Premises Assurance Model (PAM), ensuring performance is managed against NHS standards across all five domains, with action plans developed to maintain and improve compliance. You will oversee accurate and timely records, deliver a robust annual audit programme, and compile and submit the Trust's NHS Estate Return of Information Collection (ERIC).
You will analyse Model Hospital data, provide comparative reports to the Trust Board, and use benchmarks to drive productivity and improvement. Supporting Directorate leads, you will embed a performance focused approach to resource use, while producing clear, timely reports for local and national returns. Your role will involve interpreting data, regulations, and guidance (including HTMs, HBNs, Safety Alerts, CAS, and NHS contracts) to identify opportunities for improvement. Exercising professional judgement, you will advise on legislation and policy, contribute to Cost Improvement Plans (CIPs), and track Directorate performance against targets, reporting into agreed cycles such as HMB, ICS, and the Trust's Annual Report.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Developing and leading the data collection and reporting responsibilities of the Trust for the NHS Premises Assurance Model (PAM) collection.
- Managing performance against NHS standards utilising the five PAM domains and compile action plans as required to improve and maintain levels of compliance.
- Be responsible for the accurate and timely compilation of records to implement the assessment of performance levels across the Directorate and ensure there is a robust annual audit programme.
- Compiling and submitting the Trust's NHS Estate Return of Information Collection (ERIC).
- Developing an understanding of Model Hospital data aligned to Estates and Facilities functions, and providing comparative reports as required by the Trust Board.
- Use the Model Hospital benchmarks to drive performance and productivity within the Directorate and create discussion to create and implement potential improvement plans.
- Providing supporting evidence and advice to the Directorate leads on the adoption of a performance approach to the use of available resources.
- Collating and creating accurate, timely and appropriate reports for annual returns to relevant authorities both local and National.
- Interpreting data, regulations, policy and guidance (e.g. HTMs, HBNs, Safety Alerts, CAS, National Standards and NHS National Standard Contract) in order to identify and implement performance improvement opportunities and obligations.
- Exercising professional judgement on all Directorate business that requires analysis, interpretation and/or comparison of mandated Legislation or Policy and Guidance.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
- Developing and leading the data collection and reporting responsibilities of the Trust for the NHS Premises Assurance Model (PAM) collection.
- Managing performance against NHS standards utilising the five PAM domains and compile action plans as required to improve and maintain levels of compliance.
- Be responsible for the accurate and timely compilation of records to implement the assessment of performance levels across the Directorate and ensure there is a robust annual audit programme.
- Compiling and submitting the Trust's NHS Estate Return of Information Collection (ERIC).
- Developing an understanding of Model Hospital data aligned to Estates and Facilities functions, and providing comparative reports as required by the Trust Board.
- Use the Model Hospital benchmarks to drive performance and productivity within the Directorate and create discussion to create and implement potential improvement plans.
- Providing supporting evidence and advice to the Directorate leads on the adoption of a performance approach to the use of available resources.
- Collating and creating accurate, timely and appropriate reports for annual returns to relevant authorities both local and National.
- Interpreting data, regulations, policy and guidance (e.g. HTMs, HBNs, Safety Alerts, CAS, National Standards and NHS National Standard Contract) in order to identify and implement performance improvement opportunities and obligations.
- Exercising professional judgement on all Directorate business that requires analysis, interpretation and/or comparison of mandated Legislation or Policy and Guidance.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- Degree Level or equivalent experience in a Facilities based discipline
Experience
Essential
- NHS experience in an estates and facilities role including Commercial/contract management.
- Extensive experience in FM industry for either client or Contractor, ideally in a Healthcare environment
- Ability to develop key financial performance indicators to demonstrate delivery and achievement of revenue savings targets
Skills
Essential
- Proven team management skills
- Good presentation, written and verbal communication skills
- Sound time management with ability to prioritise
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Degree Level or equivalent experience in a Facilities based discipline
Experience
Essential
- NHS experience in an estates and facilities role including Commercial/contract management.
- Extensive experience in FM industry for either client or Contractor, ideally in a Healthcare environment
- Ability to develop key financial performance indicators to demonstrate delivery and achievement of revenue savings targets
Skills
Essential
- Proven team management skills
- Good presentation, written and verbal communication skills
- Sound time management with ability to prioritise
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
