Job summary
This is an exciting opportunity to work within the Neurology department, playing a key role in tracking and supporting patients throughout their 18-week referral to treatment (RTT) pathway. You will be responsible for ensuring patients progress efficiently through each stage of their journey, identifying and addressing any delays or potential breaches in a timely manner.
Working closely with the management team, administrative staff, and clinicians, you will ensure accurate and up-to-date patient pathway recording using PAS and RTT coding. A strong focus on data quality will be essential, as you will be expected to maintain high standards of accuracy and consistency across all records.
In addition, you will contribute to the preparation of reports and presentations for Patient Tracking List (PTL) meetings. This will involve analysing PTL and data quality (DQ) metrics, interpreting trends, and presenting clear, actionable insights to support service improvement and performance management.
The role requires excellent organisational skills, attention to detail, and the ability to work collaboratively within a multidisciplinary team, as well as the confidence to communicate effectively with both clinical and non-clinical colleagues.
Main duties of the job
At NNUH, we understand the unique challenges involved in stroke care. We are committed to delivering innovative, evidence-based treatments while providing compassionate care to our patients and their families. Our multidisciplinary team works closely together to ensure each patient receives the highest standard of care in both acute and rehabilitation settings.
We are seeking an enthusiastic and experienced individual to join our team. You will support the Divisional teams and Information Services in providing complete, accurate, timely and appropriate data and information for 18 week mandatory returns within national and local timescales.
Assist in producing and developing reports from RTT data for use in the management and achievement of the 18 week target. Assist in improving the quality of data associated with RTT by developing expert knowledge of RTT rules and providing training and support to operational teams as required, by ensuring that best practice is applied consistently and that common errors are identified and addressed.
You will also support secretarial, outpatient and waiting list staff in data entry and validation and to ensure that all validation is complete within required timescales, undertaking validation work directly as required to achieve this.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- To develop a thorough understanding of national and local rules relating to RTT and to act as an expert on RTT
- To use this expert knowledge to train and support other members of staff, including but not limited to medical secretaries, ward clerks, clinic clerks and waiting list officers.
- To assist in validating the achieved admitted and non-admitted data on a weekly basis as required to ensure the accuracy of the RTT outcome codes and data completeness for the 18 week mandatory returns.
- To assist operational teams in ensuring that all patients added to the admitted waiting list have their RTT status validated within one week of addition to the list, including directly validating records to ensure that this deadline is met when required
- To ensure recorded clock starts/stops are valid and in compliance with 18 week clock rules
- To undertake systematic review the RTT pathways of all patients on the PTL exceeding 18 weeks.
- To assist in the validation of tertiary patients in ensuring 18 week pathways are not exceeded and pathways are completed.
- Demonstrate knowledge of the cancer pathway and implement it when required.
- To assist in RTT data collation and analysis using PAS, Excel, Patient Records, WEBICE or other relevant tools, using corporate and/or departmental data as required
Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- To develop a thorough understanding of national and local rules relating to RTT and to act as an expert on RTT
- To use this expert knowledge to train and support other members of staff, including but not limited to medical secretaries, ward clerks, clinic clerks and waiting list officers.
- To assist in validating the achieved admitted and non-admitted data on a weekly basis as required to ensure the accuracy of the RTT outcome codes and data completeness for the 18 week mandatory returns.
- To assist operational teams in ensuring that all patients added to the admitted waiting list have their RTT status validated within one week of addition to the list, including directly validating records to ensure that this deadline is met when required
- To ensure recorded clock starts/stops are valid and in compliance with 18 week clock rules
- To undertake systematic review the RTT pathways of all patients on the PTL exceeding 18 weeks.
- To assist in the validation of tertiary patients in ensuring 18 week pathways are not exceeded and pathways are completed.
- Demonstrate knowledge of the cancer pathway and implement it when required.
- To assist in RTT data collation and analysis using PAS, Excel, Patient Records, WEBICE or other relevant tools, using corporate and/or departmental data as required
Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy (GCSE or equivalent, at grade C or above in Mathematics and English)
Experience
Essential
- Significant Administrative experience within the NHS
- Demonstrable experience of data collection, validation, analysis and reporting
Desirable
- Previous experience of working within 18 Weeks environment
Skills
Essential
- Excellent communicator
- Advanced skills in windows based systems and an ability to use all Microsoft Office applications
- Able to demonstrate first rate attention to detail and high levels of accuracy at work
- Ability to collate and interpret numerical and textual information and an understanding of data queries
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Good standard of literacy and numeracy (GCSE or equivalent, at grade C or above in Mathematics and English)
Experience
Essential
- Significant Administrative experience within the NHS
- Demonstrable experience of data collection, validation, analysis and reporting
Desirable
- Previous experience of working within 18 Weeks environment
Skills
Essential
- Excellent communicator
- Advanced skills in windows based systems and an ability to use all Microsoft Office applications
- Able to demonstrate first rate attention to detail and high levels of accuracy at work
- Ability to collate and interpret numerical and textual information and an understanding of data queries
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
