Job summary
We are seeking a highly organised and proactive Business Officer to provide essential senior administrative support to the Group Executive and their direct reports across the Norfolk and Waveney University Hospital Group.This is a varied and influential role at the heart of the organisation, supporting the smooth running of executive offices and governance processes. You will manage complex diaries, coordinate high level meetings, support recruitment and reporting activity, and handle sensitive and confidential information with professionalism and discretion.Working closely with the Business Manager and wider Group administrative team, you will help ensure key deadlines are met and that senior leaders are well supported to deliver across their portfolios. You will also contribute to service improvement, policy development and effective communication with a wide range of internal and external stakeholders.We are looking for someone who is adaptable, confident, and who thrives in a fast paced, high profile environment where attention to detail and strong organisational skills are essential.
Main duties of the job
The Business Officer will provide day to day administrative and clerical support to the Group Executive and their team's, ensuring work is prioritised effectively and deadlines are met. Key responsibilities include complex diary management, coordinating internal and external meetings, preparing agendas, taking accurate minutes, and tracking actions using digital tools.You will support preparation for key executive and governance meetings, assist with basic report writing, and provide administrative support to recruitment and ESR processes. You will act as a key point of contact for administrative matters, communicating confidently with senior leaders, clinicians, partners and external stakeholders.The role also involves supporting service development and quality improvement initiatives, helping to implement new administrative procedures and improve ways of working. You will assist with monitoring non pay budgets, tracking expenditure, and ensuring resources are used efficiently.You will ensure all activity complies with governance, data protection, confidentiality, health and safety and equality requirements, and support the Business Manager with complaints, incidents and risk management where required.
About us
The newly formed Norfolk & Waveney University Hospitals Group (NWUHG) is placing people and culture at the heart of its transformation.
By working as one system, the Group is strengthening workforce development, improving staff experience and creating consistent, supportive leadership across all three hospitals. This unified approach enables better training, enhanced well-being support, and a stronger culture rooted in compassion, flexibility and continuous learning.
Focusing on people also supports national priorities - ensuring the workforce is skilled, adaptable and ready for the future models of care - and strengthens NWUHG's overall performance by improving qualify, resilience and sustainability.
Together, this creates a Groupwide commitment to making NWUHG a great place to work, with clear benefits for staff including:
Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room at NNUH Colney Lane site
Discounted Gym memberships
Generous pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH Colney Lane site
Free 24 hour confidential counselling support
On-site Nursery at NNUH Colney Lane
On-site cafes offering staff discounts at NNUH Colney Lane
Support in career development
Flexible staff bank
Salary sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
The Business Officer will support the Business Manager to provide essential senior administrative support to the Group Executive and their direct reports. Providing day-to-day management of administrative and clerical functions.The role requires a dynamic and highly organised individual who can manage complex and confidential information, support governance processes, and foster effective communication between senior leaders, internal, and external stakeholders.
This role is crucial to ensuring the smooth operation of the office, meeting key deadlines, and ensuring the Group Executive are able to deliver across their portfolios. They will provide direct support and be a core member of the administrative support team for the Group Executive this will include complex diary management, administrating meetings, basic report writing and recruitment for relevant Group Executives and their direct reports.
The post holder will also play a vital role in the development and implementation of policies, handling staffing issues, and supporting various projects aimed at improving operational efficiency.
Job description
Job responsibilities
The Business Officer will support the Business Manager to provide essential senior administrative support to the Group Executive and their direct reports. Providing day-to-day management of administrative and clerical functions.The role requires a dynamic and highly organised individual who can manage complex and confidential information, support governance processes, and foster effective communication between senior leaders, internal, and external stakeholders.
This role is crucial to ensuring the smooth operation of the office, meeting key deadlines, and ensuring the Group Executive are able to deliver across their portfolios. They will provide direct support and be a core member of the administrative support team for the Group Executive this will include complex diary management, administrating meetings, basic report writing and recruitment for relevant Group Executives and their direct reports.
The post holder will also play a vital role in the development and implementation of policies, handling staffing issues, and supporting various projects aimed at improving operational efficiency.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Administration or equivalent experience.
- Good standard of education, with proficiency in Microsoft Office applications
Experience
Essential
- Previous experience in a similar administrative role (ideally within the NHS)
Skills
Essential
- Strong organisational and time management skills.
- Ability to work under pressure and manage competing priorities
Person Specification
Qualifications
Essential
- NVQ Level 3 in Administration or equivalent experience.
- Good standard of education, with proficiency in Microsoft Office applications
Experience
Essential
- Previous experience in a similar administrative role (ideally within the NHS)
Skills
Essential
- Strong organisational and time management skills.
- Ability to work under pressure and manage competing priorities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
Norfolk and Waveney University Hospitals Group
The Centrum, Norwich Research Park
Norwich
NR4 7UG
Employer's website
https://www.nnuh.nhs.uk/ (Opens in a new tab)
