Job summary
We are seeking a highly organised and proactive Business Manager (Band 6) to join the Group Executive Office at the Norfolk and Waveney University Hospitals Group. This is a key coordination role supporting the Group Chief Nurse, Group Medical Director, Group Chief Delivery Officer and Group Chief Finance Officer, helping to ensure the effective running of senior leadership functions across the Group.You will play a central role in managing complex diaries, coordinating meetings and governance processes, producing high quality reports and briefings, and tracking key actions and decisions across a wide range of strategic and operational priorities. Working closely with the Head of Performance and Head of Clinical Business & Reporting, you will act as a trusted partner, supporting delivery, assurance and continuous improvement.This role requires discretion, diplomacy and a strong attention to detail, alongside excellent communication and organisational skills. You will thrive in a fast paced environment, be confident working with senior leaders and stakeholders, and be motivated by making a meaningful contribution to improving quality, performance and patient outcomes.You will join a collaborative and supportive team, committed to our PRIDE values and to creating an inclusive, professional and forward thinking working environment.
Main duties of the job
The post holder will provide day to day business and administrative leadership support to the Group Executive Office, ensuring its smooth and professional operation. Key responsibilities include coordinating complex diaries and meetings, preparing agendas and papers, producing accurate minutes and action logs, and ensuring timely follow up of decisions.You will support governance and assurance processes by maintaining accurate records, tracking actions and liaising with hospital and corporate teams. The role includes collating, analysing and summarising information for Board reports, dashboards and senior briefings, as well as coordinating leadership led projects and monitoring milestones and delivery.
You will manage key workforce administration for the office, including recruitment coordination, appraisal tracking, sickness and annual leave monitoring, and maintaining accurate ESR records. You will also support financial management activity, including tracking cost improvement initiatives and assisting with business cases and proposals.
You will act as a professional first point of contact for the Group Office, handling sensitive and confidential information with discretion, building effective relationships across clinical and non clinical teams, and proactively identifying opportunities to improve ways of working through better use of digital tools and processes.
About us
The newly formed Norfolk & Waveney University Hospitals Group (NWUHG) is placing people and culture at the heart of its transformation.
By working as one system, the Group is strengthening workforce development, improving staff experience and creating consistent, supportive leadership across all three hospitals. This unified approach enables better training, enhanced well-being support, and a stronger culture rooted in compassion, flexibility and continuous learning.
Focusing on people also supports national priorities - ensuring the workforce is skilled, adaptable and ready for the future models of care - and strengthens NWUHG's overall performance by improving qualify, resilience and sustainability.
Together, this creates a Groupwide commitment to making NWUHG a great place to work, with clear benefits for staff including:
Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room at NNUH Colney Lane site
Discounted Gym memberships
Generous pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH Colney Lane site
Free 24 hour confidential counselling support
On-site Nursery at NNUH Colney Lane
On-site cafes offering staff discounts at NNUH Colney Lane
Support in career development
Flexible staff bank
Salary sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
The Business Manager forms part of the Group Executive office. Providing a vital and professional coordination function to support the effective running of the office of the Group Chief Nurse, Group Medical Director, Group Chief Delivery Officer and Group Chief Finance Officer and associated functions.
The role requires a dynamic and highly organised individual who can manage complex and confidential information, support governance processes, and foster effective communication between senior leaders, and external stakeholders.
Acting as a trusted support partner to the Head of Performance and Head of Clinical Business & Reporting, the post holder will manage meeting logistics, produce high-quality reports and documentation, track key actions and decisions, and provide project management and coordination support across a wide range of strategic and operational priorities.
The post holder will be proactive in suggesting ideas for improvement in relation to performance, quality, workforce and finance, and take the initiative both individually and within the team to implement these improvements for the Office.
Job description
Job responsibilities
The Business Manager forms part of the Group Executive office. Providing a vital and professional coordination function to support the effective running of the office of the Group Chief Nurse, Group Medical Director, Group Chief Delivery Officer and Group Chief Finance Officer and associated functions.
The role requires a dynamic and highly organised individual who can manage complex and confidential information, support governance processes, and foster effective communication between senior leaders, and external stakeholders.
Acting as a trusted support partner to the Head of Performance and Head of Clinical Business & Reporting, the post holder will manage meeting logistics, produce high-quality reports and documentation, track key actions and decisions, and provide project management and coordination support across a wide range of strategic and operational priorities.
The post holder will be proactive in suggesting ideas for improvement in relation to performance, quality, workforce and finance, and take the initiative both individually and within the team to implement these improvements for the Office.
Person Specification
Qualifications
Essential
- Degree or equivalent level experience in business administration, healthcare management or a related field.
Experience
Essential
- Experience supporting senior managers or directors in a large organisation, including coordination of complex meetings and diaries.
Skills
Essential
- Strong organisational skills with the ability to prioritise workload independently and manage multiple competing demands.
Attitude
Essential
- Demonstrates professionalism, discretion and an unwavering commitment to confidentiality when handling sensitive information.
Person Specification
Qualifications
Essential
- Degree or equivalent level experience in business administration, healthcare management or a related field.
Experience
Essential
- Experience supporting senior managers or directors in a large organisation, including coordination of complex meetings and diaries.
Skills
Essential
- Strong organisational skills with the ability to prioritise workload independently and manage multiple competing demands.
Attitude
Essential
- Demonstrates professionalism, discretion and an unwavering commitment to confidentiality when handling sensitive information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
Norfolk and Waveney University Hospitals Group
The Centrum, Norwich Research Park
Norwich
NR4 7UG
Employer's website
https://www.nnuh.nhs.uk/ (Opens in a new tab)
