Norfolk and Norwich University Hospital

Bank Healthcare Support Worker – Clinical Care

Information:

This job is now closed

Job summary

HCA role presentation: 10th of Apr 2026 (9AM - 1PM)

Team NNUH is looking for Healthcare Support Workers - Clinical Care (HCSW-CC) to join our Temporary Workforce Team and help provide excellent care to our patients through the Nurse Bank.

As a Bank HCSW, your day-to-day work could take you to a variety of clinical areas, such as adult inpatient wards or outpatient clinics. You will support patients of all ages with a range of medical conditions and individual care needs.

If you enjoy caring for people, working as part of a friendly team in a busy environment and have good communication skills, a flexible role through our Nurse Bank could be a great fit for you.

It's important to share our PRIDE Values - People Focus, Respect, Integrity, Dedication, and Excellence - and to be motivated to make a positive difference to patients' experiences every day.

Applicants must be 18 or over and bring enthusiasm, motivation, and confidence, as the role involves working across different areas of the hospital.

Now is your chance to shine - show in your supporting statement why your experience as a Nursing or Care Assistant makes you a great addition to our team.

All new Bank HCSWs receive a two week induction with supernumerary time and once in post, you would be expected to work 1-2 shifts per month or more.

Main duties of the job

Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care delivered with dignity, respect and compassion. This job description is to be read in conjunction with the core skills list for this particular job.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence.

About us

Our PRIDE values of People Focus, Respect, integrity, Dedication and Excellence are important to ourteam, and to be successful you will need to share our beliefs and values. In particular, you will support our approach to clinical excellence by taking every opportunity to learn and develop your skills and competence in every aspect ofyour role.

The Staff Bank is an ideal way of starting a career in the Trust, offering flexibility of working hours and the opportunity to gain experience in different areas. The Staff Bank will provide training to enable you to work across the Trust however, adaptation courses are not available.

What we offer:

  • A paid two week Induction and a period of supernumerary time
  • Clinical skills support and enhanced skills sessions (where required)
  • Flexibility in training and shifts
  • Ability to work within and try different specialities

Benefits:

  • Excellent pension scheme
  • Wagestream - access up to 40% of our pay as you earn it
  • Heavily discounted bus passes
  • Free Park & Ride service direct to NNUH site
  • On site restaurants, delis and cafes offering staff discounts
  • On site nursery
  • Career development guidance
  • Fast Track Staff Physiotherapy service
  • Free annual Flu vaccination
  • Discounts for local gyms plus on site outdoor gym equipment

Details

Date posted

26 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

234-26-TS-GHCA-03

Job locations

NNUH

Colney Lane

Norwich

NR4 7UY


Job description

Job responsibilities

For assistance, contact the Temporary Workforce Team at office.staffbank@nnuh.nhs.uk

Steps to becoming a bank HCSW

Make an application via Trac Fill in this application with as much information as possible. Make sure to look at the job description and take this into account when writing your personal statement.

  1. Preselection & Interview If you are shortlisted from your application, you will be asked to attend a Preselection & Interview Day. This includes basic Literacy and Numeracy tests and a short interview.
  2. Recruitment If you are successful at preselection and interview its now time to complete your recruitment checks. This includes an ID, DBS, Occupational Health, and employment/education references check.
  3. Training Once you have completed your recruitment checks we will provide two-week training course to deliver the skills you will need to work in a busy hospital and will support you to undertake the nationally recognised Care Certificate Training Programme over the next 3 months as you work for us.
  4. After successfully completing your training course you are now a bank HCSW and can initially work in all general areas of the hospital. Once you gain some experience within the general areas of the hospital you may have the opportunity to work within more specialised areas of the hospital (Paediatrics, A&E, maternity etc.).

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.Please note that this advert is capped and will close automatically once the limit is reached regardless of the closing date.

Job description

Job responsibilities

For assistance, contact the Temporary Workforce Team at office.staffbank@nnuh.nhs.uk

Steps to becoming a bank HCSW

Make an application via Trac Fill in this application with as much information as possible. Make sure to look at the job description and take this into account when writing your personal statement.

  1. Preselection & Interview If you are shortlisted from your application, you will be asked to attend a Preselection & Interview Day. This includes basic Literacy and Numeracy tests and a short interview.
  2. Recruitment If you are successful at preselection and interview its now time to complete your recruitment checks. This includes an ID, DBS, Occupational Health, and employment/education references check.
  3. Training Once you have completed your recruitment checks we will provide two-week training course to deliver the skills you will need to work in a busy hospital and will support you to undertake the nationally recognised Care Certificate Training Programme over the next 3 months as you work for us.
  4. After successfully completing your training course you are now a bank HCSW and can initially work in all general areas of the hospital. Once you gain some experience within the general areas of the hospital you may have the opportunity to work within more specialised areas of the hospital (Paediatrics, A&E, maternity etc.).

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.Please note that this advert is capped and will close automatically once the limit is reached regardless of the closing date.

Person Specification

Experience

Essential

  • Some previous experience in a Nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Qualifications/training and professional development

Essential

  • City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Attitude, aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
  • Able to work well in a team
  • Caring and compassionate with excellent interpersonal and communication skills
Person Specification

Experience

Essential

  • Some previous experience in a Nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Qualifications/training and professional development

Essential

  • City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Attitude, aptitude

Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
  • Able to work well in a team
  • Caring and compassionate with excellent interpersonal and communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

NNUH

Colney Lane

Norwich

NR4 7UY


Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Norfolk and Norwich University Hospital

Address

NNUH

Colney Lane

Norwich

NR4 7UY


Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Temporary Workforce Team

Temporary Workforce Team

office.staffbank@nnuh.nhs.uk

Details

Date posted

26 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

234-26-TS-GHCA-03

Job locations

NNUH

Colney Lane

Norwich

NR4 7UY


Supporting documents

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