Job summary
Join a dynamic, values driven team at the centre of the Group supporting the Group Chief Delivery Officer and Group Chief Finance Officer. As Head of Performance, you will shape performance oversight, drive analytical capability and delivery against plans across the Group.You will work in a collaborative, supportive environment with a strong work ethic, clear purpose and an open, respectful culture. We are looking for someone who brings strategic insight, exceptional communication skills and the confidence to lead complex programmes and build trusted relationships.In return, you will have autonomy, influence and the opportunity to make meaningful change. We offer flexible working, NHS benefits, ongoing professional development and a team that invests in your growth. If you want impact, variety and a role that truly matters, this is the team to join.
Main duties of the job
In this role, you'll lead performance and business oversight and reporting for the Group Chief Delivery Officer and Group Chief Finance Officer, ensuring strategic priorities are delivered and high quality care is supported across the organisation. You will analyse complex performance, oversee cross site programmes, and provide clear, informed advice to senior leaders. You will also build strong relationships, manage sensitive issues with discretion, and ensure consistent governance, policy and reporting standards.We're seeking someone with strong strategic thinking, excellent communication and influencing skills, and confidence working autonomously. You will need to interpret complex data, balance competing priorities and work constructively with teams across the Group.
About us
The newly formed Norfolk & Waveney University Hospitals Group (NWUHG) is placing people and culture at the heart of its transformation.
By working as one system, the Group is strengthening workforce development, improving staff experience and creating consistent, supportive leadership across all three hospitals. This unified approach enables better training, enhanced well-being support, and a stronger culture rooted in compassion, flexibility and continuous learning.
Focusing on people also supports national priorities - ensuring the workforce is skilled, adaptable and ready for the future models of care - and strengthens NWUHG's overall performance by improving qualify, resilience and sustainability.
Together, this creates a Groupwide commitment to making NWUHG a great place to work, with clear benefits for staff including:
Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room at NNUH Colney Lane site
Discounted Gym memberships
Generous pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH Colney Lane site
Free 24 hour confidential counselling support
On-site Nursery at NNUH Colney Lane
On-site cafes offering staff discounts at NNUH Colney Lane
Support in career development
Flexible staff bank
Salary sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
The Head of Performance supports the office of the Group Chief Delivery Officer (GCDO) and Group Chief Finance Officer (GCFO) in their oversight, leadership and delivery across the full breadth of their portfolios. The post holder is responsible for:
Providing thorough and informative performance reports across the Group for a wide range of metrics and services including monitoring of delivery against plans. Providing insights and recommendations of actions to the GCDO or GCFO to improve performance. Provide a comprehensive approach to tracking programmes and delivery against plans Responding to requests from the Group Chief Delivery Officer (GCDO), Chief Finance Officer and other Group Executives and Hospital leadership team (HLT) colleagues to meet the complexity of the portfolio or responsibility including a number of high profile workstreams. Development and implementation of effective strategies, operational policies and processes in line with group priorities Maintaining and managing key external relationships, which will include regulators and collaborative/partner organisations.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Job description
Job responsibilities
The Head of Performance supports the office of the Group Chief Delivery Officer (GCDO) and Group Chief Finance Officer (GCFO) in their oversight, leadership and delivery across the full breadth of their portfolios. The post holder is responsible for:
Providing thorough and informative performance reports across the Group for a wide range of metrics and services including monitoring of delivery against plans. Providing insights and recommendations of actions to the GCDO or GCFO to improve performance. Provide a comprehensive approach to tracking programmes and delivery against plans Responding to requests from the Group Chief Delivery Officer (GCDO), Chief Finance Officer and other Group Executives and Hospital leadership team (HLT) colleagues to meet the complexity of the portfolio or responsibility including a number of high profile workstreams. Development and implementation of effective strategies, operational policies and processes in line with group priorities Maintaining and managing key external relationships, which will include regulators and collaborative/partner organisations.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Person Specification
Qualifications
Essential
- Appropriate management and/or post graduate qualification or experience
Experience
Essential
- Operational or financial experience including significant specialist knowledge of managing performance targets.
- Understanding and experience of the NHS Strategic Direction and political drivers
- Demonstrate ability to identify, plan and coordinate a set of related projects within a programme of business change and manage complex and multiple interdependencies in support of specific business strategies.
Skills
Essential
- Highly advanced IT skills, including Microsoft Office products
- Advanced analytical skills and interpretation of data
Person Specification
Qualifications
Essential
- Appropriate management and/or post graduate qualification or experience
Experience
Essential
- Operational or financial experience including significant specialist knowledge of managing performance targets.
- Understanding and experience of the NHS Strategic Direction and political drivers
- Demonstrate ability to identify, plan and coordinate a set of related projects within a programme of business change and manage complex and multiple interdependencies in support of specific business strategies.
Skills
Essential
- Highly advanced IT skills, including Microsoft Office products
- Advanced analytical skills and interpretation of data
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Norfolk and Norwich University Hospital
Address
Norfolk and Waveney University Hospitals Group
The Centrum, Norwich Research Park
Norwich
NR4 7UG
Employer's website
https://www.nnuh.nhs.uk/ (Opens in a new tab)
