Job summary
The Radiology Department at the Norfolk & Norwich University Hospital has a vacancy for a highly motivated and enthusiastic admin professional to join our team as a Radiology Medical Secretary.
This is an exciting opportunity to join our small team of secretaries. It is a varied and demanding role that would suit someone who is organised and enjoys working as part of a team. This can be a fast-paced environment with changing needs, so a flexible, can-do attitude is essential.
This is a full time position of up to 37.5 hrs per week and is based at the Norfolk & Norwich University Hospital.
It is a requirement of this role to be on site, however once fully trained and competent, a weekly hybrid working pattern, combing days onsite at NNUH and at days home will be considered.
Main duties of the job
The main responsibility of this role is to provide a secretarial and PA service to our Consultant Radiologists, and clerical and secretarial services in relation to imaging services.
Act as a point of contact for all communications between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies, maintaining a close working relationship between Consultants and patients as appropriate.
Assist in the management of the office administration of the Consultant and designated clinical team. Provide an effective administrative secretarial service including supporting departmental meetings; agenda preparation and minute taking.
This is an excellent opportunity for an admin professional looking for their next step and a personal development opportunity to gain experience and knowledge within the Radiology Department.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
1. Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
2. Attend to all communications, for example, emails, investigation results on a daily basis, prioritising and actioning as required.
3. Maintain paper and electronic diaries for relevant senior managers and Radiologists as appropriate, including making travel arrangements and booking accommodation.
4. Accurately transcribe all correspondence from audio/digital dictation and electronic communication using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
5. Arrange and support meetings as necessary including gathering material, setting agendas, room booking and minute taking as appropriate.
6. Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required.
7. Demonstrate and maintain knowledge and understanding of Trust RTT policy.
Please note that this advertised position, which is part of occupation code 4215 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
1. Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
2. Attend to all communications, for example, emails, investigation results on a daily basis, prioritising and actioning as required.
3. Maintain paper and electronic diaries for relevant senior managers and Radiologists as appropriate, including making travel arrangements and booking accommodation.
4. Accurately transcribe all correspondence from audio/digital dictation and electronic communication using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
5. Arrange and support meetings as necessary including gathering material, setting agendas, room booking and minute taking as appropriate.
6. Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required.
7. Demonstrate and maintain knowledge and understanding of Trust RTT policy.
Please note that this advertised position, which is part of occupation code 4215 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- RSA III or equivalent
- Good general standard of literacy and numeracy
Desirable
- Knowledge of medical terminology/AMSPAR qualification.
Experience
Essential
- Working knowledge and experience of using Microsoft Office packages, including Word, Excel and Outlook
Skills
Essential
- Excellent verbal and written communication skills
- Ability to manage own workload with a flexible approach to changing work priorities
- Flexible approach to constantly changing work priorities
Attitude, aptitude
Essential
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Able to work on own initiative
Person Specification
Qualifications
Essential
- RSA III or equivalent
- Good general standard of literacy and numeracy
Desirable
- Knowledge of medical terminology/AMSPAR qualification.
Experience
Essential
- Working knowledge and experience of using Microsoft Office packages, including Word, Excel and Outlook
Skills
Essential
- Excellent verbal and written communication skills
- Ability to manage own workload with a flexible approach to changing work priorities
- Flexible approach to constantly changing work priorities
Attitude, aptitude
Essential
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Able to work on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
