Job summary
The Oncology and Haematology Directorate consists of Outpatients within the Colney Centre, Mulbarton Ward and Chemotherapy and Radiotherapy treatment areas. Paperless processes are in place for chemotherapy and radiotherapy with a dedicated software system including electronic paper records. The department has a year on year increase in new referrals and treatments and has recently expanded the chemotherapy and radiotherapy treatment areas.
An opportunity has arisen to join our busy administration team in Oncology and Haematology.
As post holder, you will be responsible for providing an efficient administrative service for the consultants and other medical staff working across the Directorate.
Main duties of the job
The Norfolk and Norwich University Hospitals Foundation Trust (NNUH) is one of the largest comprehensive cancer centres in the UK. It offers a full range of oncological and surgical cancer treatments that are the envy of hospitals in the UK.
NNUH understands the challenges of cancer management and is committed to meeting that challenge head on using the latest technological, innovative and research tools to provide the best possible service for our cancer patients with kindness and warmth.We understand and feel very acutely the needs of our patients and how best to provide for those needs in an intelligent, effective and efficient manner.
We would be delighted to receive applications from candidates who are interested in playing an integral role in providing secretarial support in a very busy but friendly department.
We are seeking an enthusiastic and experienced individual who enjoys supporting patients from behind the scenes (may occasionally support on reception if staffing support is required) and working in a friendly, multi-disciplinary environment. The post-holder will be expected to deliver a high quality service within a performance managed environment. You will work collaboratively to provide a full secretarial and administrative service at a leading Cancer Centre which prides itself on clinical excellence.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
At NNUH, we strive to provide our staff with their individual developmental needs to achieve their career aspiration. If your aim is to be the best secretary or aspire to go further in your career, we will ensure that we support you either way.
Previous experience in a secretarial or administrative role in a medical or clinical setting is required.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
- Type patient letters relating to clinics in accurate and timely manner and be able to prioritise workload with the support from the Medical Secretaries/Admin manager
- Locate, request and track hospital notes to the department and Health Records Library and file results and correspondence appropriately.
- Fold post and send out in a timely manner.
- Communicate electronically with secretaries regarding actions to be out-comed from typing to ensure 18 week targets are met.
- Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
- Work in line with department guidelines and policies, and offer suggestions for improvements to procedures/policies to support the continual development of the service.
- Maintain Administration Procedures for departmental practices, to ensure colleagues can cover workload in absence and offer suggestion at regular team meeting for improvements in working practices.
- Maintain a clean and tidy office and adhere to the tidy desk policy and undertake any other duties, which may reasonably be expected of the incumbent and in line with banding.
- Support across multiple administrative teams during sickness/annual leave and complete other tasks that commensurate with the grade of your post i.e. covering reception checking patients in, manning phones and taking/returning messages, adding waiting lists and appointments to PAS as per trust policy.
- Liaise with all members of the multi-disciplinary team to ensure the smooth and efficient function of the department.
Please note that this advertised position, which is part of occupation code 4217 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
At NNUH, we strive to provide our staff with their individual developmental needs to achieve their career aspiration. If your aim is to be the best secretary or aspire to go further in your career, we will ensure that we support you either way.
Previous experience in a secretarial or administrative role in a medical or clinical setting is required.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
- Type patient letters relating to clinics in accurate and timely manner and be able to prioritise workload with the support from the Medical Secretaries/Admin manager
- Locate, request and track hospital notes to the department and Health Records Library and file results and correspondence appropriately.
- Fold post and send out in a timely manner.
- Communicate electronically with secretaries regarding actions to be out-comed from typing to ensure 18 week targets are met.
- Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
- Work in line with department guidelines and policies, and offer suggestions for improvements to procedures/policies to support the continual development of the service.
- Maintain Administration Procedures for departmental practices, to ensure colleagues can cover workload in absence and offer suggestion at regular team meeting for improvements in working practices.
- Maintain a clean and tidy office and adhere to the tidy desk policy and undertake any other duties, which may reasonably be expected of the incumbent and in line with banding.
- Support across multiple administrative teams during sickness/annual leave and complete other tasks that commensurate with the grade of your post i.e. covering reception checking patients in, manning phones and taking/returning messages, adding waiting lists and appointments to PAS as per trust policy.
- Liaise with all members of the multi-disciplinary team to ensure the smooth and efficient function of the department.
Please note that this advertised position, which is part of occupation code 4217 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- Good general standard of education
- RSA2/NVQ 2 typing qualification
Experience
Essential
- Basic computer skills including data input, word processing and Excel, typing experience/Audio transcription
Desirable
- Experience of NHS or a customer service organisation
Skills
Essential
- Will need to work under pressure and be able to meet tight deadlines
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Person Specification
Qualifications
Essential
- Good general standard of education
- RSA2/NVQ 2 typing qualification
Experience
Essential
- Basic computer skills including data input, word processing and Excel, typing experience/Audio transcription
Desirable
- Experience of NHS or a customer service organisation
Skills
Essential
- Will need to work under pressure and be able to meet tight deadlines
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
