Job summary
This is an exciting opportunity to join the Integrated Discharge Team as a Senior Discharge Coordinator. The role requires a highly autonomous individual that can progress their assigned caseload independently while contributing to daily MDT's and team meetings to progress discharge planning.
Post holders are expected to:
- speak with patients, families and community support services as a core function of the role, and as such the need for exceptional communication skills are paramount.
- demonstrate the ability to remain calm and professional under challenging circumstances.
- progress complex patients referred for care and support upon leaving hospital via the national D2A framework.
This role is set within an established team, based onsite at the NNUH, as part of the wider Integrated Discharge Team (as such we are unable to support hybrid working). The role is fast paced and evolving - successful applicants will be able to oversee multiple ward sites within the hospital.
Discharging our patients to the right destination in a timely manner is key to maintaining flow throughout the Norfolk and Norwich University Hospital (NNUH). We advocate a "home first" ethos, initiating discharge planning from the point of admission, supporting early conversations, and early referrals to ensure patients are discharge ready, at the point of no longer having criteria to reside.
Main duties of the job
Discharge Coordinators work in close conjunction with the multi-disciplinary team and provide support for patients and their carers to proactively facilitate timely and safe discharges.
It is expected that you will:
- attend their assigned ward sites to partake in daily Red2Green meetings and contribute to MDT discussions.
- display strong IT skills and engage with Trust systems to manage and progress their caseloads.
The role heavily relies on liaising with Health & Social care agencies (both internal and external to the Trust) - as such you will have excellent interpersonal and phone communication skills.
We are looking for a compassionate and empathetic individual, who will embody the Trust's PRIDE values on a daily basis.
The IDT is part of a 7 day service within the Trust. To cover this, post holders will work approximately 1 weekend every 2 months.
Interview date: 4th March 2026
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- To have an up to date knowledge of the multidisciplinary management of the patients and discharge plan of all patients referred on D2A P1-3 , alongside complex case support . Expectation is to have ability to manage more complex discharge cases with support of Complex Discharge Nurses.
- To have a good understanding of Discharge to assess, Home first and Discharge Pathways 1-3, as identified in the hospital discharge and community support guidance.
- To have an understanding of clinical conditions and terminology.
- To independently gather and collate information from the medical notes, patients and multi-disciplinary team colleagues to enable a clear plan for discharge to be followed from point of admission, gathering evidence to support a safe and timely discharge.
- To provide updates, co-ordinate discharges and provide administrative support to the multi-disciplinary team within the hospital and system partners to improve joint working practices leading to more effective patient care and timely discharges.
- To ensure ward view, OPTICA and handover remain up to date with any discharge progress.
- To assist in ensuring that all patients have an accurate EDD identifying if they meet Criteria to Reside and reason for delayed discharge reason in line with National Discharge policy.
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 3560 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.
Job description
Job responsibilities
- To have an up to date knowledge of the multidisciplinary management of the patients and discharge plan of all patients referred on D2A P1-3 , alongside complex case support . Expectation is to have ability to manage more complex discharge cases with support of Complex Discharge Nurses.
- To have a good understanding of Discharge to assess, Home first and Discharge Pathways 1-3, as identified in the hospital discharge and community support guidance.
- To have an understanding of clinical conditions and terminology.
- To independently gather and collate information from the medical notes, patients and multi-disciplinary team colleagues to enable a clear plan for discharge to be followed from point of admission, gathering evidence to support a safe and timely discharge.
- To provide updates, co-ordinate discharges and provide administrative support to the multi-disciplinary team within the hospital and system partners to improve joint working practices leading to more effective patient care and timely discharges.
- To ensure ward view, OPTICA and handover remain up to date with any discharge progress.
- To assist in ensuring that all patients have an accurate EDD identifying if they meet Criteria to Reside and reason for delayed discharge reason in line with National Discharge policy.
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 3560 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.
Person Specification
Qualifications
Essential
- Educated to GCSE level (or equivalent) GCSE grade C or above in Maths and English or equivalent experience.
Experience
Essential
- Ability to work autonomously to achieve required targets and objectives
Skills
Essential
- Excellent communication skills and the ability to interact appropriately with patients, relatives, team members and other staff groups.
- Excellent persuasive skills including the ability to diffuse difficult situations
Attitude, aptitude
Essential
- Enthusiastic and self-motivated
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrate understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- Educated to GCSE level (or equivalent) GCSE grade C or above in Maths and English or equivalent experience.
Experience
Essential
- Ability to work autonomously to achieve required targets and objectives
Skills
Essential
- Excellent communication skills and the ability to interact appropriately with patients, relatives, team members and other staff groups.
- Excellent persuasive skills including the ability to diffuse difficult situations
Attitude, aptitude
Essential
- Enthusiastic and self-motivated
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrate understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
