Job summary
Join our Risk and Patient Safety Team as a Learning from Deaths Admin Assistant and play a vital role in supporting compassionate, high-quality healthcare. You'll coordinate key activities for the Learning from Deaths portfolio, working closely with clinical leaders and governance teams in a collaborative, supportive environment. Our team values open communication, inclusivity, and continuous improvement--where your proactive attitude and commitment to confidentiality truly matter. You'll benefit from professional development, flexible working, and the chance to make a real difference by helping share lessons learned and drive quality improvement. If you're motivated, approachable, and eager to embody our PRIDE values, this is the team where your contribution will be valued and your growth supported.
Main duties of the job
In this vital role, you'll coordinate SJR panel meetings, manage training, and maintain accurate records to support our Learning from Deaths programme. You'll work closely with clinical teams, handle sensitive information, and use systems like InPhase and Microsoft Office daily. We're looking for someone with strong IT skills, excellent communication, attention to detail, and the ability to work both independently and as part of a supportive team. You'll be proactive, approachable, and uphold confidentiality, reflecting our PRIDE values every day.
You'll make key decisions such as:
o Prioritizing and scheduling meetings and training to meet service needs.o Deciding when to escalate cases for further review.o Determining the best way to communicate findings and actions to ensure lessons are shared and improvements are made.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
- Work with the Associate Medical Director in Quality and Safety and the Patient Safety team to administrate and coordinate the activities required to support, develop and oversee the Trusts Learning from Deaths programme and the quality improvement priorities which come out of it.
- Coordinate and administrate the Learning from Deaths Committee.
- Manage the Learning from Deaths email inbox for queries relating to the Trusts Learning from Deaths Programme which include Morbidity & Mortality Reviews, the Medical Examiners Service process, SJR processes and training.
- Action the manual escalation of SJR where this is required for example where cases are referred to the SJR process as a consequence of a Coroners regulation 28, Complaints team and PALS.
- Ensure that all cases referred to the SJR process are reported via DATIX where appropriate.
- Coordinate and administrate SJR cohort reviews when required to investigate mortality alerts or specific concerns about an area of care.
- Coordinate and administrate the SJR scrutiny panel including the following tasks:
- Identify cases for the panel review
- Generate an attendance list of the panel review and contact relevant leads/SJR reviewer with video conferencing or venue information as appropriate
- Monitor the receipt of the SJR prior to panel and attach to Datix where appropriate
- For all vulnerable patients being reviewed at the SJR scrutiny panel, liaise with the relevant specialist team (LD/Mental Health Liaison/ Drug and alcohol support) to ensure completion of the LD/ mental health/homeless tri-morbidity template prior to the panel review
- Ensure healthcare records for the case being presented are available for the panel
- Take notes of the discussion held and record actions/lessons learned, record the panel decision on whether there were lapses in care and if the death required escalation to the Serious Incident Group
- Where appropriate, update DATIX following the panel review to include identified actions and lessons learnt
- Where appropriate, liaise with the Risk and Patient Safety team to organise a Quality Issue Report where care delivery problems are identified that relate to care from providers external to the Trust
- Assist in preparing a summary report on the cases reviewed by the panel for the Learning from Deaths Committee to include identified actions and lessons learnt
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job description
Job responsibilities
- Work with the Associate Medical Director in Quality and Safety and the Patient Safety team to administrate and coordinate the activities required to support, develop and oversee the Trusts Learning from Deaths programme and the quality improvement priorities which come out of it.
- Coordinate and administrate the Learning from Deaths Committee.
- Manage the Learning from Deaths email inbox for queries relating to the Trusts Learning from Deaths Programme which include Morbidity & Mortality Reviews, the Medical Examiners Service process, SJR processes and training.
- Action the manual escalation of SJR where this is required for example where cases are referred to the SJR process as a consequence of a Coroners regulation 28, Complaints team and PALS.
- Ensure that all cases referred to the SJR process are reported via DATIX where appropriate.
- Coordinate and administrate SJR cohort reviews when required to investigate mortality alerts or specific concerns about an area of care.
- Coordinate and administrate the SJR scrutiny panel including the following tasks:
- Identify cases for the panel review
- Generate an attendance list of the panel review and contact relevant leads/SJR reviewer with video conferencing or venue information as appropriate
- Monitor the receipt of the SJR prior to panel and attach to Datix where appropriate
- For all vulnerable patients being reviewed at the SJR scrutiny panel, liaise with the relevant specialist team (LD/Mental Health Liaison/ Drug and alcohol support) to ensure completion of the LD/ mental health/homeless tri-morbidity template prior to the panel review
- Ensure healthcare records for the case being presented are available for the panel
- Take notes of the discussion held and record actions/lessons learned, record the panel decision on whether there were lapses in care and if the death required escalation to the Serious Incident Group
- Where appropriate, update DATIX following the panel review to include identified actions and lessons learnt
- Where appropriate, liaise with the Risk and Patient Safety team to organise a Quality Issue Report where care delivery problems are identified that relate to care from providers external to the Trust
- Assist in preparing a summary report on the cases reviewed by the panel for the Learning from Deaths Committee to include identified actions and lessons learnt
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent qualification,
- Willingness to undertake further training to maintain/develop competencies
Experience
Essential
- Experience in minute taking and creating, maintaining and updating action logs
- High level of IT skills and demonstrate recent experience of word processing, databases, spreadsheets, PowerPoint, outlook
- Good communication and interpersonal skills
Desirable
Skills
Essential
- Excellent and Broad range of systems knowledge, including Microsoft Office and Datix
Desirable
- Sound knowledge of the Learning from Deaths framework and National Mortality Case Record Review programme
Attitude, aptitude
Essential
- Flexible approach to working hours/duties
- Ability to work effectively both alone and as part of a team
- Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent qualification,
- Willingness to undertake further training to maintain/develop competencies
Experience
Essential
- Experience in minute taking and creating, maintaining and updating action logs
- High level of IT skills and demonstrate recent experience of word processing, databases, spreadsheets, PowerPoint, outlook
- Good communication and interpersonal skills
Desirable
Skills
Essential
- Excellent and Broad range of systems knowledge, including Microsoft Office and Datix
Desirable
- Sound knowledge of the Learning from Deaths framework and National Mortality Case Record Review programme
Attitude, aptitude
Essential
- Flexible approach to working hours/duties
- Ability to work effectively both alone and as part of a team
- Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
